by Pivot
Tag: Customer Satisfaction
Comcast Welcomed to Top 5 National Providers in Customer Satisfaction: Award Survey
To compose the customer satisfaction award rankings, the survey asked questions about support, quality, and price.
Customer Satisfaction Index: AT&T Repeats as Top Fiber Broadband Provider
The average American Customer Satisfaction Index rating for fiber broadband was 76 on a 100-point scale and 68 for non-fiber broadband.
Mobile Satisfaction Study: AT&T and Charter See Highest Scores
AT&T had the top score in ACSI’s mobile satisfaction study — 76 on a 100-point scale. Charter/Spectrum was tops among MVNOs.
J.D. Power: 5G Fixed Wireless Has the Highest Customer Satisfaction
A high level of price satisfaction drove strong results for fixed wireless. Scores were highest for 5G FWA, rather than FWA based on LTE.
Research Finds Strong Streaming and Broadband Satisfaction
NCTA partnered with Morning Consult to survey over 4,400 adults to discover strong broadband and streaming satisfaction.
Boost Customer Satisfaction and Save Employee Time with Automated Service Notifications
One popular feature of NISC automated service notifications is the ability to share a technician photo, enabling the customer to know
Parks: Fixed Wireless Sees Strong Customer Price Satisfaction
The customer satisfaction report found that 66% of fixed wireless subscribers consider their prices to be fair or good, while only 35% of
Report: Lumen, Starlink, Google Fiber Tops in Internet Satisfaction
Although satellite broadband often is a last resort for internet connectivity, CableTV.com found that SpaceX Starlink customers are
In the DIY Era, Simple Self-Service is the Solution for Customer Success
Customers expect self-service today, notes NISC. But self-service technology must be simple to use, requiring few clicks and
J.D. Power: Lower Prices Drive Wireless Internet Satisfaction Higher
The J.D. Power internet satisfaction report found that AT&T was ranked highest in the north central region, while
J.D. Power: T-Mobile Tops in Wireless Retail Experience
The J.D. Power Wireless Retail Experience Study found that customers got more satisfaction from digital channels than from
Report: Rural Pay TV Satisfaction Improves
A rural Pay TV satisfaction study from Innovative Systems found an average score of 7.8 on a 10-point scale. The score varied little from
J.D. Power: The Carrier with the Highest Business Wireline Satisfaction Is . . .
The business wireline satisfaction study found that medium and large businesses all gave one carrier the highest score. That carrier is
Report: AT&T Fiber Tops in Broadband Satisfaction Rankings
The latest broadband satisfaction research from the American Customer Satisfaction Index found that fiber services overall had higher
Report: AT&T Leads in Mobile Customer Satisfaction
A mobile customer satisfaction report from the American Customer Satisfaction Index found that satisfaction with MNOs increased 1% over last
Report: Starlink NPS Scores are High, Even Where Competitors Have Faster Service
The average net promoter score (NPS) for Starlink was 31.94 in U.S. metro areas and 42.21 in non-metro areas, according to Ookla. To compare
WOW! Search Offering Aims to Simplify Business Customer Promos
Internet Satisfaction Report: 89% Have Reliable Access
An internet satisfaction report conducted by Dynata for Amdocs found that 61% of respondents say their internet quality does not impact
The More, the Merrier: Parks Sees a High NPS for Broadband Customers Taking Multiple Services
Broadband NPS scores can be as low as -10 for customers without value added services and as high as 60 for those who take
J.D. Power: Wireless Customer Care Improves, T-Mobile Ranks Highest
Satisfaction with wireless customer care increased to an overall score of 808 on a 1,000-point scale. Researchers looked at
Increase Customer Satisfaction, Reduce Service Calls with NISC’s SmartHub Order Management
Customers’ first impression of a telecom provider may be determined by the provider’s order management system. To make a good
J.D. Power: AT&T, Verizon Top Business Wireline Providers
The J.D. Power Business Wireline satisfaction survey found that large business customers are less satisfied than a year ago, even though
ACSI: Customer Satisfaction with Wireless Dips Slightly
The latest ACSI wireless satisfaction survey found that T-Mobile was the top mobile operator, while Optimum Mobile was the top
Frontier Appears to be Doing Some Soul Searching as it Evaluates a Potential New Brand
The Frontier brand may be tarnished but that doesn’t necessarily mean it needs a new one, said CEO Nick Jeffery at an investor conference. He
