Customer satisfaction with their wireless service has dipped slightly, according to the American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2021-2022. The latest report said that customer satisfaction has slipped 1.4% to a score of 73…
CableLabs, the cable industry’s research and development lab, has formed a working group that will look at hybrid-MVNO options for combining the Wi-Fi and 4G/5G networks that cable companies own with mobile networks that the cable companies use but which…
The recently announced MVNO deal with AT&T will make Dish a much stronger competitor, according to a new report from Craig Moffett and other researchers at financial research firm MoffettNathanson. Without the AT&T deal, Dish likely would have gone bankrupt,…
A new DISH AT&T wireless deal has the two companies partnering for MVNO services and 5G. A Network Services Agreement (NSA) with AT&T will make AT&T the primary network services partner for DISH MVNO customers and will support DISH’s upcoming…
Dish’s acquisition of Boost Mobile, Sprint’s prepaid wireless business, is now complete. The Dish Boost acquisition is valued at $1.4 billion and includes more than 9.3 million customers. Dish also gains a seven-year MVNO agreement with T-Mobile that will put…
Xfinity Mobile finished on top in the full-service wireless mobile virtual network operator (MVNO) category in the 2019-2020 American Customer Satisfaction Index (ACSI) rankings for wireless carriers. Xfinity Mobile is three years old and reports having 2 million customers. The…
A Comcast spokesperson confirmed that Xfinity Mobile 5G service, announced today, will run on the Verizon network through the MVNO agreement between the companies. The Verizon 5G network is available in parts of 34 markets nationwide. Where it isn’t available,…
Altice today became the latest cable company to launch a mobile service offering. The offering, dubbed Altice Mobile, comes with an attractive introductory price of just $20 a month “for life” for unlimited data, text, talk and mobile hotspot nationwide….
T-Mobile and Sprint attained a major milestone in their quest for regulatory approval of their merger plans with the news today that the Department of Justice and the attorneys general of five states have approved the merger on the condition…
When Ginger and David McCullough moved from a cattle ranch near Amarillo, Texas to the Texas Hill Country, they were astonished to learn that the only internet connectivity available to them was dialup. As they explained in an interview with…
Wireless customer satisfaction increased 1.4% in the last year, according to a new wireless customer satisfaction study from the American Customer Satisfaction Index (ACSI). The wireless telephone services category scored 75 out of 100 in ACSI’s Wireless Service and Cellular…
Verizon and cable companies Charter and Comcast could see a major win/win if they were to adopt a wireless infrastructure model similar to the one that Sprint and cable operator Altice have adopted, said financial analysts at Moffett Nathanson today….
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