We all know the value of delivering a great customer experience (CX). After all, loyal customers that are happy with their service are not only more likely to stick around they are also more likely to share their positive service…
Industry Insight Series
New Opportunities with 5G mmWave Fixed Wireless
The broadband industry is on a renewed mission to extend high-quality broadband service to every corner of the country, ensuring every household, regardless of location or economic circumstance, has access to it and can thus participate in the 21st century…
Smart Marketing for Better CX (Customer Experience)
Service Providers should be utilizing smart marketing to reach prospects, upgrade customers and provide optimal CX. Leveraging data, providing simplicity and personalizing communication helps ensure the best possible experience. Utilize Data+ Make it Simple + Personalize = Smart Marketing Use…
Improving Your CX Through Employee Experience
Perhaps there’s no more important business imperative today than examining and improving your customer experience (CX). An improved CX drives long term customer loyalty and improves lifetime customer value. But beyond the business benefits, providing a great CX is just…
What’s Next for the Universal Service Fund?
The wheels are finally turning on Universal Service Fund (USF) reform, after being a talking point for years without much progress by those in power. As it stands, communications providers contribute to the USF based on their interstate and international…
3 Steps That Will Make It Easy to Meet Your FCC Funding Requirements
Broadband funding opportunities abound. The wave has grown over the years from the $4.5 billion CAF program to the tsunami of the Broadband Equity, Access, and Deployment (BEAD) program, with $42.45 billion earmarked to expand high-speed internet access across the…
The Right CX Requires the Right Integrations
Running a broadband service provider operation today includes a complex web of backend systems that need to work in harmony. Getting all of the systems to work together is a symphony of sorts and requires careful planning and integration. As…
How BEAD Program Dollars Can Help You Build a Broadband Network
What is BEAD and how can it help you build a broadband network? “BEAD” stands for Broadband Equity, Access, and Deployment and it’s the newest funding program in the race to support unserved areas around the country. The National Telecommunications…
Is Exiting Video the Right Decision?
Video without doubt can be compared to an elephant in a small room; it gets your attention! There is plenty of demand for this source of entertainment and there are more places than ever to get video. While we have…
The Golden Opportunity of Fiber Broadband Expansion
The broadband industry is at a unique crossroads. The recent pandemic illustrated the necessity for broadband everywhere. That reality has helped create an unprecedented funding cycle for fiber broadband expansion. An opportunity that we are only just beginning to understand….
The Importance of Onboarding During the Customer Journey
Companies from all industries are embracing the important role of defining and implementing a winning customer experience (CX). Key to implementing the right CX is defining and mapping the customer journey. As we outlined in the first installment of this…
Want to Improve CX? Think About OSS/BSS Transformation
Every service provider wants to do it. Some do it better than others. When done right, it can create a competitive advantage. What are we talking about? Improving the customer experience (CX). It is an admirable goal — creating a…
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