Companies from all industries are embracing the important role of defining and implementing a winning customer experience (CX). Key to implementing the right CX is defining and mapping the customer journey. As we outlined in the first installment of this…
Every service provider wants to do it. Some do it better than others. When done right, it can create a competitive advantage. What are we talking about? Improving the customer experience (CX). It is an admirable goal — creating a…
It’s now widely accepted that using PON fiber broadband networks to support mobile transport makes a lot of sense. The PON Anyhaul business case is compelling. Fiber broadband networks, built to deliver fixed connectivity to consumers and businesses, are becoming…
Industry 4.0 has brought a wave of value-add applications that depend on high-speed connectivity. Inventory management, video surveillance and security, machine automation, and robotics are just a few areas where high bandwidth and low latency are needed. Gigabit and multi-Gigabit…
Businesses of all types and sizes are embracing the customer experience, commonly referred to as CX. It is gaining traction in the broadband industry, as service providers look to build long term value with customers and meet increasing competitive challenges….
In a previous Telecompetitor article, I introduced the latest generation of PON technology — 25G PON — highlighting some important things to know: its cost-effectiveness, the ease of adding it to existing networks, its immediate availability, and its near-term use…
Most fiber-based gigabit access networks use GPON technology. GPON has a downstream capacity of 2.5 Gbps, but with bandwidth needs continuously increasing, GPON is running out of steam! It is quickly giving way to the next generation – XGS-PON –…
The Federal Communications Commission’s (FCC) Rural Digital Opportunity Fund (RDOF) prioritizes fiber deployment for broadband access in rural areas, favoring higher-than-baseline speeds and low-latency services. Gigabit-capable Passive Optical Networks (GPON) with 2.5Gbps downstream capacity and 1.25Gbps upstream capacity, and 10…
In a previous article, I made a case for why operators should consider deploying XGS-PON to gain the favor of the Rural Digital Opportunity Fund’s (RDOF) prioritized support for services with faster speeds and lower latency. Making the switch to…
The Rural Digital Opportunity Fund (RDOF) has set a minimum performance tier of 25/3 Mbps but prioritized support for services with faster speeds and lower latency. The goal was to close the “digital divide” and encourage providers to offer affordable,…
At JSI, we’re very proud of our clients and their ability to juggle so well the challenges of providing quality broadband service, meeting their customers’ needs and keeping their employees safe. They have done a remarkable job in a remarkable…
What’s happening with broadband and why is it important? Find out by subscribing to Telecompetitor’s newsletter today.