In a post-pandemic world where more consumers in both rural and urban areas are cutting the cord, it’s vital for broadband service providers to understand how people use internet and video services. While the reputation of traditional video service (within…
Since its initial release last year, the FCC National Broadband Map has faced criticism from a variety of fronts, with complaints ranging from missing locations to doubts about the accuracy of the broadband availability data. Most recently, a number of…
According to a recent study by the nonpartisan OpenSecrets organization, nearly $17 billion was spent nationally on the recent 2022 mid-term elections—and much of that money was allocated into advertising for local, regional, and state elections. According to the same…
The benefit open enrollment period is crucial for any human resources (HR) team. It can be time consuming, but thankfully, there are ways that organizations can reduce repetitive tasks and automate manual processes. With the help of benefit-enrollment software, you…
The broadband industry is eagerly awaiting the full launch of the NTIA’s Broadband Equity, Access, and Deployment (BEAD) Program. The BEAD Program—which is part of the Infrastructure Investment and Jobs Act of 2021 (IIJA, a.k.a. the Bipartisan Infrastructure Law)—ensures a…
A fully automated network is the dream of every network operator, but achieving that goal is more difficult as networks grow larger and more complex. Gone are the days when a single monolithic software solution was enough to meet the…
We all know the value of delivering a great customer experience (CX). After all, loyal customers that are happy with their service are not only more likely to stick around they are also more likely to share their positive service…
The broadband industry is on a renewed mission to extend high-quality broadband service to every corner of the country, ensuring every household, regardless of location or economic circumstance, has access to it and can thus participate in the 21st century…
Service Providers should be utilizing smart marketing to reach prospects, upgrade customers and provide optimal CX. Leveraging data, providing simplicity and personalizing communication helps ensure the best possible experience. Utilize Data+ Make it Simple + Personalize = Smart Marketing Use…
Perhaps there’s no more important business imperative today than examining and improving your customer experience (CX). An improved CX drives long term customer loyalty and improves lifetime customer value. But beyond the business benefits, providing a great CX is just…
The wheels are finally turning on Universal Service Fund (USF) reform, after being a talking point for years without much progress by those in power. As it stands, communications providers contribute to the USF based on their interstate and international…
Broadband funding opportunities abound. The wave has grown over the years from the $4.5 billion CAF program to the tsunami of the Broadband Equity, Access, and Deployment (BEAD) program, with $42.45 billion earmarked to expand high-speed internet access across the…
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