The number of telecom service provider mergers and acquisitions (M&A) has been decreasing, but valuations are holding, according to a new report from CoBank Knowledge Exchange. That’s good news for service providers, considering that the amount that buyers have been…
AT&T fiber service offers the best broadband connectivity, followed by CenturyLink Fiber, according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2022-2023. AT&T Fiber was the top ISP — fiber or non-fiber — with a score of 80 on…
In a post-pandemic world where more consumers in both rural and urban areas are cutting the cord, it’s vital for broadband service providers to understand how people use internet and video services. While the reputation of traditional video service (within…
Seventy-one percent of senior decision makers say that smart manufacturing is producing anticipated results, an increase from 37% in 2022, according to a study conducted by research firm Information Services Group (ISG). At the same time, uncertainty over whether success…
North Dakota ranks as best connected state gigabit broadband availability, according to a new report from Smarthomestarter.com. North Dakota broadband providers offer gigabit service to 60.58% of residential locations in the state — the highest percentage in the nation, according…
AT&T had the highest satisfaction score among mobile network operators in the latest wireless customer satisfaction report from the American Customer Satisfaction Index (ACSI). AT&T had a score of 75 on a 100-point scale, a bit higher than the industry…
The importance of local TV channels in rural areas is at a high point since telecom software provider Innovative Systems began monitoring it eight years ago, according to this year’s study. Respondents to this year’s survey gave the importance of…
Service providers recognize the benefits of fully automated and dynamic service delivery systems and are adopting the approach, according to industry association MEF. The association has been developing standards for application programming interfaces (APIs) to support automated services that involve…
Robotexts grew 8% between March and April, according to a new report from Robokiller. Robocalls declined 13%, however. The April drop in robocalls was the third time that occurred in the last three years. However, the historical April slowdown is…
New research from Deloitte found strong interest in technology upgrades to transform contact centers. Three in four companies will have cloud-based interactive voice response (IVR), interaction recording and CRM systems within two years and two in three will have cloud-based…
The average Starlink net promoter score (NPS) is higher than for competitors in both metro and non-metro areas of the U.S., according to Ookla. It’s a surprising finding, considering that, on average, competitors have faster download and upload speeds than…
Worldwide tablet shipments fell 19.1% to 30.7 million units in the first quarter of 2023 compared to the same period last year, according to a new report from International Data Corporation (IDC). Though down from a year ago, shipment volume…
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