Verizon had the highest satisfaction level in large parts of the U.S., according to the latest J.D. Power mobile performance ratings. People’s overall satisfaction with their wireless carriers has increased, even though increased use of their phones has caused them…
Business wireline customers continue to have high satisfaction with their telecom service, according to the J.D. Power 2022 U.S. Business Wireline Satisfaction Study, which was released this week. AT&T led the large enterprise category for the fifth consecutive year, while…
Verizon had the highest single regional Internet customer service score, while AT&T won two of four regions – after winning three a year ago, according to the latest J.D. Power ISP ratings. The providers’ quality and speed were responsible for…
Business customers are generally satisfied with their broadband services, according to a new J.D. Power business broadband satisfaction study. AT&T won in the large and medium-size business groups, with Verizon taking the small business category. The survey results: Large enterprise…
More than three in ten consumers – 31% — who purchased mobile service from a network operator during the past three months say that plan features and pricing are not easy to understand, according to J.D. Power. And that has…
T-Mobile, Metro by T-Mobile and Consumer Cellular ranked highest in customer satisfaction in three classes of mobile operations, according to two wireless carrier satisfaction studies by J.D. Power. The market research firm noted that customers across all age groups are…
Verizon topped all six U.S. regions in a J.D. Power wireless network quality study. The company had between six and eight reported quality issues per 100 mobile connections in each region, whereas carriers overall had nine to 10 quality issues…
The average number of streaming services per household increased to four in December 2020, compared to three in April 2020, according to a new report from J.D. Power. Further illustrating the shift: The number of households subscribing to one, two…
AT&T ranked at the top of the large enterprise and small/medium business segments in the latest J.D. Power business telecommunications satisfaction study. Verizon ranked second in those ratings and was best among very small businesses in the study, known officially…
Self-service channels are rapidly becoming the first choice for many telecom customers when they experience technical difficulties, according to new telecom customer care research from J.D. Power. Digital self-service tools are of growing importance, the research highlights. The J.D. Power…
Wireless Carriers are doing a much better job in meeting customer satisfaction needs due to their investments in unassisted customer care channels, according to a new report from J.D. Power. In its 2020 U.S. Wireless Customer Care Full-Service Performance Study,…
Verizon had the fewest wireless service problems of all U.S. providers, according to the J.D. Power 2020 U.S. Wireless Network Quality Performance Study. The company finished first in all six regions covered in the wireless service problems report, with the…
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