by Pivot
Tag: J.D. Power
J.D. Power: Customers More Loyal to Streaming than Cable or Satellite
The likelihood of live TV streaming customers switching services in the next year is about 1-in-8, while the likelihood of cable and satellite customers switching is 21%, according to the J.D. Power 2023 U.S. Television…
J.D. Power: Verizon Tops in Wireless Network Quality
Verizon Wireless finished highest in all six regions in the J.D. Power 2023 U.S. Wireless Network Quality Performance Study—Volume 2, the research firm said today. The carrier had the fewest network quality problems per 100…
J.D. Power: The Carrier with the Highest Business Wireline Satisfaction Is . . .
All three segments of the business – small, medium and enterprise – have grown happier with their wireline provider, according to J.D. Power’s 2023 U.S. Business Wireline Satisfaction Study. The highlights of the study: Small…
Verizon Wireless Dominates J.D. Power Mobile Performance Ratings
Verizon had the highest satisfaction level in large parts of the U.S., according to the latest J.D. Power mobile performance ratings. People’s overall satisfaction with their wireless carriers has increased, even though increased use of…
J.D. Power: AT&T, Verizon Top Business Wireline Providers
Business wireline customers continue to have high satisfaction with their telecom service, according to the J.D. Power 2022 U.S. Business Wireline Satisfaction Study, which was released this week. AT&T led the large enterprise category for…
AT&T Tops J.D. Power ISP Ratings in 2 of 4 Regions
Verizon had the highest single regional Internet customer service score, while AT&T won two of four regions – after winning three a year ago, according to the latest J.D. Power ISP ratings. The providers’ quality…
AT&T Wins Big in J.D. Power Business Broadband Satisfaction Survey
Business customers are generally satisfied with their broadband services, according to a new J.D. Power business broadband satisfaction study. AT&T won in the large and medium-size business groups, with Verizon taking the small business category.…
J.D. Power: T-Mobile Tops on Mobile Purchase Experience
More than three in ten consumers – 31% — who purchased mobile service from a network operator during the past three months say that plan features and pricing are not easy to understand, according to…
J.D. Power: Apps Can Enhance Wireless Carrier Satisfaction
T-Mobile, Metro by T-Mobile and Consumer Cellular ranked highest in customer satisfaction in three classes of mobile operations, according to two wireless carrier satisfaction studies by J.D. Power. The market research firm noted that customers…
Wireless Network Quality Study: Call Quality Still Matters, Needs Attention
Verizon topped all six U.S. regions in a J.D. Power wireless network quality study. The company had between six and eight reported quality issues per 100 mobile connections in each region, whereas carriers overall had…
J.D. Power Sees Jump in Streaming Services Per Household, Average Monthly Spend
The average number of streaming services per household increased to four in December 2020, compared to three in April 2020, according to a new report from J.D. Power. Further illustrating the shift: The number of…
J.D. Power: AT&T Tops in Business Telecommunications Satisfaction
AT&T ranked at the top of the large enterprise and small/medium business segments in the latest J.D. Power business telecommunications satisfaction study. Verizon ranked second in those ratings and was best among very small businesses…
