AT&T has the best U.S. wireless network, according to wireless benchmarking company Global Wireless Solutions. The GWS annual consumer experience test gave the highest “Best Network OneScore” to AT&T. The testing was commissioned by GWS and conducted by research firm…
The evolution of the telecom industry has dramatically changed the way we do business. From customer service to engineering to marketing, nothing is as it used to be. Today, service providers are adding more and more services to increase revenue…
People want to talk to people when they contact local businesses, according to a demographic communications preferences study commissioned by phone technology provider Ooma and conducted by Sapio Research. The survey focused on four age groups: Baby Boomer (55 to…
Wireless customer satisfaction increased 1.4% in the last year, according to a new wireless customer satisfaction study from the American Customer Satisfaction Index (ACSI). The wireless telephone services category scored 75 out of 100 in ACSI’s Wireless Service and Cellular…
Video streaming services scored 76 out of 100 in customer satisfaction, according to video streaming customer satisfaction research from the American Customer Satisfaction Index (ACSI). That number represents an increase of 1.3% according to the “ACSI Telecommunications Report 2018-2019.” Conversely,…
T-Mobile offers the highest level of customer care among major wireless carriers, according to J.D. Power. The average T-Mobile customer care rating was 833 on a 1,000-point scale. It was followed by Verizon Wireless (812) and AT&T (799). The segment…
The quality of wireless service an individual gets is highly influenced by where he or she is, according to cellular network performance study from J.D. Power. The firm found that problems are growing in the northeast, Mid-Atlantic and north central…
Home security satisfaction has increased, thanks to integration with Internet-connected smart home technology, according to a study from J.D. Power. The J.D. Power 2018 Home Security Satisfaction Study found that overall customer satisfaction with home security systems is 834 on…
Business customers who have an assigned representative to take care of their needs have “vastly” higher satisfaction rates than those who call a general help line, according to a new wireless business customer satisfaction survey from J.D. Power. “When customers…
T-Mobile aims to enhance the customer experience (CX) with a series of new moves, including a new Team of Experts deal. The ‘Un-carrier’ also announced a partnership with Live Nation involving tickets to music and other events. And a T-Mobile…
Business wireline users tend to have high satisfaction with their service as long as they can get helpful information and consistent communications, according to a new business telecom satisfaction report from J.D. Power. J.D. Power examined satisfaction across the following…
Internet service providers (ISPs) are performing worse than ever in terms of customer expectations, according to a new ISP customer satisfaction study from the American Customer Satisfaction Index (ACSI). Specifically, ISPs had a 62 satisfaction score out of 100, down…
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