Verizon touted the benefits of the massive multi-year redesign of its network architecture in a press release today. The redesign has tapped network virtualization to enable the telco to enhance the customer experience, the company said. Included in the redesign…
Markham, Ontario – March 21, 2023 – /PRNewswire/ – Enghouse Networks, a leading global telecommunications technology and IPTV SaaS platform solutions provider, announced today it is partnering with Beacon Broadband to enable the organization to offer a world-class video streaming service to their customers….
Artificial intelligence (AI) is coming to the Verizon Business Virtual Contact Center (VCC) offering. Among the capabilities are conversational AI and insights that are automatically generated through AI. The new capabilities are designed to support “smart, connected, self-service and human-assisted…
We all know the value of delivering a great customer experience (CX). After all, loyal customers that are happy with their service are not only more likely to stick around they are also more likely to share their positive service…
Service Providers should be utilizing smart marketing to reach prospects, upgrade customers and provide optimal CX. Leveraging data, providing simplicity and personalizing communication helps ensure the best possible experience. Utilize Data+ Make it Simple + Personalize = Smart Marketing Use…
Perhaps there’s no more important business imperative today than examining and improving your customer experience (CX). An improved CX drives long term customer loyalty and improves lifetime customer value. But beyond the business benefits, providing a great CX is just…
Business decision makers, IT departments and employees are not on the same page on key elements in the work experience in the post COVID-19 era, according to a unified communications (UC) and customer experience (CX) market report commissioned by Verizon…
Running a broadband service provider operation today includes a complex web of backend systems that need to work in harmony. Getting all of the systems to work together is a symphony of sorts and requires careful planning and integration. As…
In our latest Broadband Industry Innovator video interview, we talk with Nokia’s Douglas Blue, Business Development, North America, about the path forward for broadband service providers in the North American region.
Companies from all industries are embracing the important role of defining and implementing a winning customer experience (CX). Key to implementing the right CX is defining and mapping the customer journey. As we outlined in the first installment of this…
Every service provider wants to do it. Some do it better than others. When done right, it can create a competitive advantage. What are we talking about? Improving the customer experience (CX). It is an admirable goal — creating a…
Frontier Communications has a bit of a tarnished customer service reputation, having recently emerged from bankruptcy. Some would argue the company is a good candidate for a fresh, new brand. But new President and CEO Nick Jeffery is not totally…
What’s happening with broadband and why is it important? Find out by subscribing to Telecompetitor’s newsletter today.