by Pivot
Tag: Customer Satisfaction
T-Mobile Wins Two of Four Categories in New J.D. Power Satisfaction Study
The J.D. Power U.S. Wireless Carrier Satisfaction Study found T-Mobile tops in the mobile operator postpaid category, followed by Verizon.
Comcast Welcomed to Top 5 National Providers in Customer Satisfaction: Award Survey
To compose the customer satisfaction award rankings, the survey asked questions about support, quality, and price.
Customer Satisfaction Index: AT&T Repeats as Top Fiber Broadband Provider
The average American Customer Satisfaction Index rating for fiber broadband was 76 on a 100-point scale and 68 for non-fiber broadband.
Mobile Satisfaction Study: AT&T and Charter See Highest Scores
AT&T had the top score in ACSI’s mobile satisfaction study — 76 on a 100-point scale. Charter/Spectrum was tops among MVNOs.
J.D. Power: 5G Fixed Wireless Has the Highest Customer Satisfaction
A high level of price satisfaction drove strong results for fixed wireless. Scores were highest for 5G FWA, rather than FWA based on LTE.
Research Finds Strong Streaming and Broadband Satisfaction
NCTA partnered with Morning Consult to survey over 4,400 adults to discover strong broadband and streaming satisfaction.
