AT&T had the highest satisfaction score among mobile network operators in the latest wireless customer satisfaction report from the American Customer Satisfaction Index (ACSI). AT&T had a score of 75 on a 100-point scale, a bit higher than the industry…
The average Starlink net promoter score (NPS) is higher than for competitors in both metro and non-metro areas of the U.S., according to Ookla. It’s a surprising finding, considering that, on average, competitors have faster download and upload speeds than…
Englewood, Colorado – March 21, 2023 – /PRNewswire/ — WOW! Internet, Cable & Phone (NYSE: WOW), a leading broadband services provider, today announced the availability of Enhanced Directory Listings, a new feature to its commercial voice services. The service gives WOW! Business customers access to…
Two things are clear in an internet satisfaction report commissioned by Amdocs and conducted by researchers at Dynata: Broadband generally is working well and many see it as a necessity. The survey found that 89% of respondents said they have…
Broadband customers’ satisfaction rises significantly when they take more services, according to a study from Parks Associates developed for broadband vendor Calix. Parks reported that a service provider’s net promotor score (NPS) increased as customers added managed services and other…
Wireless service providers are confronting their customer care issues and are being rewarded with higher satisfaction scores, according to J.D. Power. The “2023 U.S. Wireless Customer Care Study – Volume 1” found that the gains are due to heavy technology…
The signup process is critical, especially for a new customer. If the process is difficult to understand or requires a lot of time, the customer has a couple of options. They can try to call your office and speak with…
Business wireline customers continue to have high satisfaction with their telecom service, according to the J.D. Power 2022 U.S. Business Wireline Satisfaction Study, which was released this week. AT&T led the large enterprise category for the fifth consecutive year, while…
Customer satisfaction with their wireless service has dipped slightly, according to the American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2021-2022. The latest report said that customer satisfaction has slipped 1.4% to a score of 73…
Frontier Communications has a bit of a tarnished customer service reputation, having recently emerged from bankruptcy. Some would argue the company is a good candidate for a fresh, new brand. But new President and CEO Nick Jeffery is not totally…
November 15, 2021 – Sioux Falls, SD: Midco, the leading provider of reliable, high-speed internet, was named the best in the West region in the J.D. Power 2021 Residential Internet Service Satisfaction Study. “Our customers share great insights. They help…
Businesses of all types and sizes are embracing the customer experience, commonly referred to as CX. It is gaining traction in the broadband industry, as service providers look to build long term value with customers and meet increasing competitive challenges….
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