Wireless service providers are confronting their customer care issues and are being rewarded with higher satisfaction scores, according to J.D. Power. The “2023 U.S. Wireless Customer Care Study – Volume 1” found that the gains are due to heavy technology…
The signup process is critical, especially for a new customer. If the process is difficult to understand or requires a lot of time, the customer has a couple of options. They can try to call your office and speak with…
Business wireline customers continue to have high satisfaction with their telecom service, according to the J.D. Power 2022 U.S. Business Wireline Satisfaction Study, which was released this week. AT&T led the large enterprise category for the fifth consecutive year, while…
Customer satisfaction with their wireless service has dipped slightly, according to the American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2021-2022. The latest report said that customer satisfaction has slipped 1.4% to a score of 73…
Frontier Communications has a bit of a tarnished customer service reputation, having recently emerged from bankruptcy. Some would argue the company is a good candidate for a fresh, new brand. But new President and CEO Nick Jeffery is not totally…
November 15, 2021 – Sioux Falls, SD: Midco, the leading provider of reliable, high-speed internet, was named the best in the West region in the J.D. Power 2021 Residential Internet Service Satisfaction Study. “Our customers share great insights. They help…
Businesses of all types and sizes are embracing the customer experience, commonly referred to as CX. It is gaining traction in the broadband industry, as service providers look to build long term value with customers and meet increasing competitive challenges….
Forty-three percent of broadband subscribers are dissatisfied with the cost of their internet service, according to a new report from Consumer Reports. This includes 27% who are “somewhat” dissatisfied, 10% who are “very” dissatisfied and 5% who are “completely dissatisfied.”…
Business customers are generally satisfied with their broadband services, according to a new J.D. Power business broadband satisfaction study. AT&T won in the large and medium-size business groups, with Verizon taking the small business category. The survey results: Large enterprise…
The American Customer Satisfaction Index (ACSI) Telecommunications Study 2020-2021 found that overall satisfaction with ISPs remained consistent between 2020 and 2021, but that there was some shifting within the group. Customer experience benchmarks dropped and third party in-home WiFi providers…
EarthLink finished first in all four categories — speed, price, reliability, and customer service – in HighSpeedInternet.com’s 2021 ISP customer satisfaction study. In addition to assessing providers, the firm identified three key trends. It pointed out that the previous survey…
Customer satisfaction with their internet service provider remained steady, according to a new ISP customer satisfaction report from the American Customer Satisfaction Index (ACSI). The research was part of the ACSI Telecommunications Study 2020-2021, which also found an increase in…
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