A fully automated network is the dream of every network operator, but achieving that goal is more difficult as networks grow larger and more complex. Gone are the days when a single monolithic software solution was enough to meet the…
OSS
Increase Customer Satisfaction, Reduce Service Calls with NISC’s SmartHub Order Management
The signup process is critical, especially for a new customer. If the process is difficult to understand or requires a lot of time, the customer has a couple of options. They can try to call your office and speak with…
KUB Selects CHR Solutions to Help Manage Fiber Network
Houston, TX – October 12, 2022 – Knoxville Utilities Board (KUB) is partnering with CHR Solutions and Omnia 360™ to help manage its fourth utility, fiber broadband, as it brings high-speed internet, television, and phone services to more than 210,000…
CDG Introduces MBS Integration with CheckPoint Solutions
Champaign, IL – Communications Data Group (CDG) is pleased to announce the recent integration between CDG’s MBS consumer and enterprise billing and OSS solution and CheckPoint Solutions demand aggregation, marketing, and customer acquisition solutions for service providers. The initial integration…
The Right CX Requires the Right Integrations
Running a broadband service provider operation today includes a complex web of backend systems that need to work in harmony. Getting all of the systems to work together is a symphony of sorts and requires careful planning and integration. As…
How Outsourced Services Allow for Focus on Sales and Growth
Ambition: Since 1950, Green Hills Communications has been a key provider of local and long-distance phone services, cable TV, and high-speed internet solutions to business and residential customers across central Missouri. For 24×7 customer technical support, network services, and network…
Broadband Software: Periodic Table of Broadband Tools
In this episode of the Broadband Bunch podcast, Joe and Pete chat about the interactive periodic table of broadband tools that live on the Broadband Bunch website.
Report: Service Providers Need to Upgrade Their 5G Business Support Systems
Ninety-eight percent of communications service providers (CSPs) say that they need to “alter” their business support systems (BSS) in order to take full advantage of emerging 5G monetization opportunities, according to a survey commissioned by Nokia. Nokia says that CSPs…
Want to Improve CX? Think About OSS/BSS Transformation
Every service provider wants to do it. Some do it better than others. When done right, it can create a competitive advantage. What are we talking about? Improving the customer experience (CX). It is an admirable goal — creating a…
CDG Introduces Calix Internet Usage Integration for MBS
October 13, 2021 – Champaign, IL – Communications Data Group (CDG) is pleased to announce the recent integration of Calix’s internet usage monitoring capabilities into CDG’s MBS consumer and enterprise billing and OSS solution. The integration will allow MBS clients…
MBS Integrates with Cordell Nex-Tech’s NOC Monitoring Solution
Sept. 20, 2021 — Champaign, IL – Communications Data Group (CDG) is pleased to announce the recent completion of an integration between CDG’s MBS, consumer and enterprise management and billing system, and Cordell Nex-Tech’s NOC monitoring solution. The integration will…
CDG Partners with Paymentus to Expand MBS Payment Options
Champaign, IL – Communications Data Group (CDG) is pleased to announce its recent partnership with Paymentus, a premier provider of innovative, reliable, and secure electronic bill presentment and payment services. CDG’s integration between its consumer and enterprise billing and management…
Page 1 of 6
Next