Internet service providers (ISPs) are performing worse than ever in terms of customer expectations, according to a new ISP customer satisfaction study from the American Customer Satisfaction Index (ACSI). Specifically, ISPs had a 62 satisfaction score out of 100, down 3.1% from the previous report....Learn More

The past year was a big one for telecom M&A. Telecompetitor covered more than two dozen mergers and acquisitions in 2016 and they involved numerous facets of the industry. Here’s a summary of key trends and how they are reshaping the communications service provider playing...Learn More

While some of the largest U.S. cable companies are looking primarily to DOCSIS 3.1 to support gigabit broadband deployments, Altice USA has opted instead to deploy fiber-to-the-home, which it says will support speeds up to 10 Gbps. A five-year Altice FTTH rollout plan announced today...Learn More

Cable industry consolidation continues with the Altice Cablevision purchase completed yesterday. The news comes just weeks after completion of a deal that made Time Warner Cable and Bright House Networks part of Charter Communications. Altice is now the fourth largest U.S. cable operator, having previously...Learn More

Industry enthusiasm and sentiment are high, but it has been rough going for Smart Home tech developers and vendors as they try to bridge the gap between consumer expectations and device/app performance, according to an analysis of smart home app reviews conducted by Argus Insights....Learn More

Google announced a plan to provide free gigabit broadband to public housing, starting in its Kansas City market. The initiative is a part of the broader ConnectHome project, launched by the White House and U.S. Department of Housing and Urban Development back in July 2015....Learn More

It’s been almost three years since former FCC Chairman Julius Genachowski set a goal of having at least one gigabit network in every state by 2015. The year is now over and by Telecompetitor’s tally, we didn’t quite make it – but we’re close.  We...Learn More

ST. LOUIS (Nov. 2, 2015) – Suddenlink’s up to 1 Gigabit Internet service rollouts continued in October with launches in Jonesboro and Pocahontas, Ark.; Bossier City, La.; and Tyler, Victoria and Georgetown, Texas.  (In the Georgetown area, the up to 1 Gig service is also...Learn More

With little fanfare outside individual local markets, Suddenlink has been quietly rolling out gigabit service in recent months. A Suddenlink spokesman told Telecompetitor Friday that the company now has made service available in about two dozen markets, with plans for several more before the end...Learn More

Updated later on July 15 A range of broadband providers – including Google Fiber, CenturyLink, Cox Communications, Suddenlink Communications and Vyve Broadband – have agreed to offer broadband Internet service at little or no charge to low-income people in 27 communities as part of a...Learn More

Consolidation in the pay-TV market isn’t limited to tier 1 companies, as an announcement today from tier 2 cable operators Atlantic Broadband and MetroCast Communications illustrates. Atlantic Broadband, owned by Canada’s Cogeco Cable, said it has reached an agreement to acquire “substantially all of the...Learn More

Cable MSO merger and acquisition activity continues today, but from a somewhat surprising source. The latest deal includes tier 2 cable MSO Suddenlink who is being acquired by French communications conglomerate Altice for $9.2 billion. Suddenlink is the seventh largest U.S. cable MSO with 1.5 million...Learn More