Verizon had the highest single regional Internet customer service score, while AT&T won two of four regions – after winning three a year ago, according to the latest J.D. Power ISP ratings. The providers’ quality and speed were responsible for…
ISP
Alaska Communications Debuts New Internet Service Offering 1 Gigabit Speeds
Anchorage, Alaska — July 20, 2021 — Alaska Communications (NASDAQ: ALSK) is bringing the speed Alaskans need with its new service, AKXinternet. AKXinternet is a mesh fixed wireless solution offering 1 gigabit download speeds and up to 100 Mbps upload speeds….
ISP Satisfaction Study: Customer Experience Benchmarks See Declines
The American Customer Satisfaction Index (ACSI) Telecommunications Study 2020-2021 found that overall satisfaction with ISPs remained consistent between 2020 and 2021, but that there was some shifting within the group. Customer experience benchmarks dropped and third party in-home WiFi providers…
Study: Pandemic Surge Impacts ISP Customer Satisfaction
EarthLink finished first in all four categories — speed, price, reliability, and customer service – in HighSpeedInternet.com’s 2021 ISP customer satisfaction study. In addition to assessing providers, the firm identified three key trends. It pointed out that the previous survey…
Conexon ISP Connect Footprint in Rural Georgia Continues to Grow
KANSAS CITY, Mo., June 29, 2021 /PRNewswire/ — Conexon Connect, the internet service provider created and managed by rural fiber-optic network design and construction management leader Conexon, has been selected by south central Georgia’s Irwin EMC to provide access to…
Report: ISP Customer Satisfaction Steady, Subscription TV Satisfaction Up
Customer satisfaction with their internet service provider remained steady, according to a new ISP customer satisfaction report from the American Customer Satisfaction Index (ACSI). The research was part of the ACSI Telecommunications Study 2020-2021, which also found an increase in…
TDS Central Network Hub in Winterhaven Destroyed by Fire
March 19, 2021 – A fire has destroyed TDS Telecom’s (TDS®) central network hub site in Winterhaven, California. This has caused an outage impacting phone and internet for all customers in Winterhaven. Fire crews in the area responded quickly and…
Wisper ISP Adding Satellite Internet to Service Offerings
Mascoutah, IL (February 9, 2021) – Wisper ISP, Inc. is a Wireless Internet Service Provider (WISP). Wisper Internet has been offering satellite as an alternative to their fixed wireless technology for residents in Illinois since 2015. The Wisper Team is…
Nebraska Provider Three River Selects ADTRAN for Fiber Broadband
Huntsville, Alabama — November 20, 2020 — ADTRAN®, Inc., (NASDAQ:ADTN), the leading provider of next-generation multi-gigabit fiber and fiber extension broadband access solutions, today announced that Three River selected ADTRAN’s Total Access 5000 (TA5000) fiber access and packet optical transport platform to…
Ritter Communications Expands Business Services to Arkadelphia
Jonesboro, Arkansas. — (September, 2020) — Ritter Communications, a leading regional broadband provider headquartered in Jonesboro, Arkansas, announced the company has expanded service to Arkadelphia, bringing state-of-the-art communications technology and advanced business solutions to Arkadelphia businesses. Ritter’s advanced suite of telecommunications services…
Report: AT&T Tops in Residential ISP Satisfaction in 3 of 4 Regions
AT&T had the highest residential ISP satisfaction in the north central, south and west regions of the United States, according to a report from J.D. Power. The J.D. Power 2020 U.S. Residential Internet Service Provider Satisfaction Study found that Verizon…
Intelligent Fiber Network Launches New SD-WAN Product, Promotes Director
INDIANAPOLIS (September 24, 2020) – Intelligent Fiber Network (IFN) announces the launch of its new SD-WAN product to bring its top-of-line service solutions to customers in locations outside of IFN’s fiberline network. To guide the launch, IFN has promoted Kent…
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