by Pivot
Category: Industry Insight Series
The Competitive Landscape of Field Operations: A Ground Truth War
Field operations use geographic information systems and remote sensing technologies like drones, satellites, and vehicle-mounted sensors.
Customer Communication Opportunities: Rural Broadband Subscriber Study
This was the first year the Rural Broadband Subscriber Study asked customers to rank their preferred methods of communication.
Building Customer Advocates via Speed and Price: Rural Broadband Subscriber Study
The Rural Broadband Subscriber Study shows that satisfying customers can be accomplished through good connection speeds and fair prices.
Network Health and Better Customer Experience Begin With a Proactive Approach
Proactive access network and subscriber management help you unlock efficiency, reduced truck rolls, improved QoE, and better CX.
Unlock Exclusive Benchmarks and Free Data-Driven Insights
Operational performance benchmarks are also included in the report so ISPs can measure their performance against their peers.
AI and Chatbots Elevate CX for BSP Customers and Staff
AI chatbots can respond to customers 24/7/365, offering immediate, front-line help with billing, troubleshooting, and more.
How Broadband Executives Can Leverage KPIs for Efficiency and Growth
KPIs, data, and analysis can help broadband leaders paint a full view of business health, identify inefficiencies, and uncover opportunities.
The State of BEAD in a Post-Election World
Governors are critical to BEAD plans post-election, and most states have not changed the party holding that office.
Why Making a Self-Service Bill Play Will Change the Game for Your Subscribers and You
From customer service to bill pay, the demand for self-service capabilities in telecommunications continues to rise.
BEAD Can Close the Digital Divide if We Build for the Future, Avoid Mistakes of the Past
Electric co-ops are stepping up to close the digital divide by bringing high-speed internet to underserved and isolated parts of the country.
One Step Ahead: Emerging Cybersecurity Trends and How to Prepare
Being aware of cybersecurity trends is vital—don’t assume that your network is too small to matter to hackers.
Using Predictive AI for Network Optimization and Maintenance
Predictive AI uses algorithms and machine learning to analyze data from network monitoring systems, service assurance solutions, and OSS/BSS.
Applying for BEAD: Must-Know BABA Compliance
States are likely to require BABA compliance materials as a part of the application process or as a part of the subgrantee agreement process.
The Top Three Billing and Payment Priorities You Should Tackle Today
Billing presents a unique opportunity to promote everything from special offers to the adoption of more cost-effective payment methods.
Meeting Fiber Broadband Workforce Challenges Through Training and Efficiency
Estimates suggest that a new fiber workforce of around 170,000 fiber optic installers and broadband construction workers are needed.
Moving from Spreadsheets to Tech Stacks: Best Practices
As it relates to operations in broadband, a tech stack is a set of technology that is linked together to perform business functions.
Open Architecture Platforms Unleash Innovation: Creating a Top Broadband Experience
Using variety to solve complexity, open architecture platforms provide opportunities for hyperautomation and rapid enhancement development.
Cut the Buy America Line for Broadband Electronics With a Fast(er) Pass for BEAD
Set yourself up for success by checking a compliance box and locking in your Buy America supply chain now.
A Sure Bet to Boost ARPU: Bundling Internet and TV Services
Bundling internet and TV services can help a provider retain customers, with 32% saying they prefer bundles, notes Innovative Systems.
Is Your Network Ready for the Demands of eSports?
The gaming industry has grown as eSport tournaments gain in popularity. Gamers want the best provider for their needs.
The Need for Speed, and the Willingness to Pay for It
Research from Innovative Systems suggests that rural broadband prices could be higher if speeds were faster.
For Rural Providers – There’s No Place Like Home
Applicants to the BEAD grant program have 100 days to apply — and we may see a similar pattern in other states.
Navigating the Pricing Landscape for Rural Broadband Service Providers
Rural customers who are satisfied with their provider say their broadband pricing is fair, according to research from Innovative Systems.
The Three Pillars to Building—and Retaining—Broadband Customer Loyalty
Broadband customer loyalty depends on speed, reliability, and adaptability. These factors should drive network buildout plans.
