by Pivot
Tag: Tech Support
C Spire Launches Website to Support Gigabit Build-out Plans
December 05, 2013 — RIDGELAND, Miss.–(BUSINESS WIRE)–C Spire’s initiative to bring ultra-fast 1 Gbps fiber to the home Internet service to Mississippi shifted into high gear this week with the launch of customized web pages…
Zayo Launches Professional Services Unit for Fiber Networks
October 01, 2013 — BOULDER, Colo.–(BUSINESS WIRE)–Zayo Group, an international provider of Bandwidth Infrastructure services, today announced the launch of zTech, a new set of services enabling customers to leverage Zayo’s resources in the design,…
CEO: Frontier to Provide Tech Support for Intuit
Frontier has won a contract to provide technical support to Intuit, developer of QuickBooks software, said Frontier CEO Maggie Wilderotter at the Goldman Sachs Communicopia Conference in New York today. Frontier won the contract after…
Frontier Launches Equipment Protection Plan
STAMFORD, CT – June 24, 2013 — Frontier Communications (NASDAQ: FTR) announced that Frontier Secure now offers residential and small business customers comprehensive equipment protection through Asurion, the leading global technology protection company. Frontier Secure…
EarthLink Acquires Managed IT Provider CenterBeam
Continuing with its transformation from a consumer focused ISP to an enterprise IT and managed services provider, EarthLink made another acquisition in the managed IT space by buying CenterBeam. Sunnyvale, Ca.-based CenterBeam offers “…remote managed…
Report: 78% of U.S. Broadband Homes Have a Home Network
Opportunities to provide tech support are growing in the U.S. as home network routers are installed in more homes, according to a new whitepaper by Parks Associates and Support.com. Seventy-eight percent of U.S. broadband households…
Frontier Offers 24×7 Premium Technical Support
STAMFORD, CT- April 15, 2013 – Frontier Secure, a service of Frontier Communications Corporation (NASDAQ: FTR), now offers unlimited phone support to consumers nationwide 24 hours a day, 7 days a week, 365 days a…
Report: U.S. SMB Tech Support Market to Approach $25 Billion
Technical support service market revenue for companies serving small and medium-sized businesses (SMBs) in the U.S. will grow at a 14.4% compound annual growth rate (CAGR) between 2012 and 2016 to reach nearly $25 billion,…
Report Sees Opportunities in Mobile Device Set-Up
Built-in automated device discovery, recognition and installation capabilities have become de rigeur for today’s mobile consumer electronics (CE) equipment, but promising opportunities to provide premium tech support exist for a variety of industry players, according…
EarthLink Launches Outsourced Help Desk Services
EarthLink is continuing their transformation from a legacy ISP to an enterprise focused integrated communications provider with the introduction of outsourced helpdesk services. EarthLink TechCare is the productization of EarthLink’s internal help desk services, which…
Sprint Move Illustrates Growing SMB Opportunity
Sprint yesterday announced the launch of their IT Helpdesk service, targeting small businesses with the IT tech support service. Workers at enterprise level firms are used to picking up the phone and calling the help…
Cox Is Latest Carrier To Offer IT Support
ATLANTA, March 7, 2012 /PRNewswire/ — Customers frustrated with personal computer issues have a trusted new resource. Cox Communications’ Cox Tech Solutions is a support service that provides enhanced assistance with IT issues that commonly…