by Pivot
Tag: Customer Service
Smartaira Launches Partnership to Outsource Customer Service and Network Management
The AI Revolution Comes to Technician Route Optimization
AI route optimization can save time and fuel for field technicians. It can also enhance customer satisfaction by
Don’t Look Now, but AI Powered Chatbots Are Coming and an Improved CX Is One Result
High-frequency, common questions comprise 80% of customer support volumes. By using AI chatbot, companies can
Windstream Launches Kinetic Nexus Wholesale Portal
The Nexus portal uses technology from Connectbase and TransUnion’s TruContact Universal Order Connect, which is built on
Report: Telecom Providers Could See Six-fold Increase in AI Spending by 2025
Telecom AI research from Altman Solon found two broad types of use cases, including “Clear Wins” and “Big Bets.” The former include
Indianola, Iowa Raises the Bar for Customer Service with eLation
The utilities billing system from Innovative Systems that Indianola Municipal Utilities selected has saved countless hours and given
