01.25.2021 – BASKING RIDGE, N.J. – Verizon Business today announces Complete Business Bundle, providing small businesses with reliable, plug-and-play internet connectivity, desk phone and security solutions with 24/7 tech support. As more small businesses have transitioned to a virtual environment…
November 05, 2020 — ATLANTA–(BUSINESS WIRE)–EarthLink, a leading provider of internet and online services, is launching EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, expert technical advice and service for home devices via secure virtual…
Ritter Communications is joining the ranks of telecommunications service providers who are using virtual visits technology to serve customers without entering their premises during the COVID-19 pandemic. Carriers, large and small, are now using this virtual visits technology which all…
TDS Telecom has launched a remote troubleshooting tool to enable technicians to troubleshoot problems without entering subscribers’ premises. Technicians also can step subscribers through installations. The goal of the tools is to keep subscribers and technicians safe during the COVID-19…
Verizon has become the second large service provider in as many weeks to feature technology that will help keep residential and business telecommunications services up and running while reducing subscriber and technicians contact during the COVID-19 pandemic. Verizon Virtual Assistant…
Cox Communications is offering “On-site with Virtual Assist” as a way to maintain customer service without endangering subscribers or technicians during the COVID-19 pandemic. Initially launched in California and Sun Valley, Idaho, Cox On-Site with Virtual Assist is now available…
Self-service channels are rapidly becoming the first choice for many telecom customers when they experience technical difficulties, according to new telecom customer care research from J.D. Power. Digital self-service tools are of growing importance, the research highlights. The J.D. Power…
A NeoNova SecurityCoverage deal announced today will consolidate two of the leading outsourced ISP tech support firms serving smaller, rural-based ISPs. North Carolina-based NeoNova, a subsidiary of NRTC, is acquiring one of its main competitors in SecurityCoverage Terms of the…
T-Mobile has rolled out a new service, T-Mobile for Business Help Desk, designed to save some of the expense of IT support. Interestingly, it’s not focused on tech support for wireless devices. The service will cost users $40 a month….
Consumer computer problems, as well as problems with entertainment devices are declining steadily year-over-year, dropping by more than 50% since 2014, according to a new report from Parks Associates. However, smart home devices are creating more problems in households, according…
The number of connected devices in the home is growing at an astounding rate. Home networks have become more complex to support than ever before for service providers. Wi-Fi issues challenge your business metrics, complicate the customer experience, increase frequency…
Americans are reaching out for help in the management of their electronic devices and smart homes, according to Parks Associates. The firm reports that more than 20 percent of broadband households have some form of tech support subscriptions. Currently, according…
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