by Pivot
Tag: Tech Support
Cox Business Expands Complete Care Portfolio
Cox Business has added helpdesk and proactive services to its Cox Business Complete Care (CBCC) portfolio, the company announced today. The carrier sees an opportunity to capitalize on the need of small businesses for the…
CDG Launches New MBS Field Tech Mobile App
Champaign, IL – Communications Data Group (CDG) is pleased to announce the launch of the MBS Field Tech mobile application for Android and iOS, which allows company field technicians or anyone else that needs to…
Best Buy Launches Nationwide Home Tech Support Subscription Service
Electronics retailer Best Buy is launching a membership subscription service, Totaltech, that offers unlimited in-home and virtual technology tech support. The service is offered nationwide, and available to anyone, regardless of where they purchased technology…
Verizon Offers New Complete Business Bundle to Aid Small Business Recovery
01.25.2021 – BASKING RIDGE, N.J. – Verizon Business today announces Complete Business Bundle, providing small businesses with reliable, plug-and-play internet connectivity, desk phone and security solutions with 24/7 tech support. As more small businesses have…
EarthLink Launches EasyTech Remote Technical Support Service
November 05, 2020 — ATLANTA–(BUSINESS WIRE)–EarthLink, a leading provider of internet and online services, is launching EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, expert technical advice and service for…
Ritter Communications Proves Virtual Visits Technology is a Trend for Carriers of All Sizes
Ritter Communications is joining the ranks of telecommunications service providers who are using virtual visits technology to serve customers without entering their premises during the COVID-19 pandemic. Carriers, large and small, are now using this…
TDS Remote Troubleshooting Tool Protects Subscribers, Techs with AR
TDS Telecom has launched a remote troubleshooting tool to enable technicians to troubleshoot problems without entering subscribers’ premises. Technicians also can step subscribers through installations. The goal of the tools is to keep subscribers and…
Verizon Virtual Assistant Aims to Fix Problems from a Distance
Verizon has become the second large service provider in as many weeks to feature technology that will help keep residential and business telecommunications services up and running while reducing subscriber and technicians contact during the…
Cox On-Site with Virtual Assist: Social Distancing Accelerates Remote Customer Service
Cox Communications is offering “On-site with Virtual Assist” as a way to maintain customer service without endangering subscribers or technicians during the COVID-19 pandemic. Initially launched in California and Sun Valley, Idaho, Cox On-Site with…
Telecom Customer Care Research: Digital Self-Service Tools are Driving Higher Customer Satisfaction
Self-service channels are rapidly becoming the first choice for many telecom customers when they experience technical difficulties, according to new telecom customer care research from J.D. Power. Digital self-service tools are of growing importance, the…
NeoNova SecurityCoverage Deal Will Consolidate Rural ISP Tech Support
A NeoNova SecurityCoverage deal announced today will consolidate two of the leading outsourced ISP tech support firms serving smaller, rural-based ISPs. North Carolina-based NeoNova, a subsidiary of NRTC, is acquiring one of its main competitors…
T-Mobile for Business Help Desk Targets Small Business
T-Mobile has rolled out a new service, T-Mobile for Business Help Desk, designed to save some of the expense of IT support. Interestingly, it’s not focused on tech support for wireless devices. The service will…