Sprint yesterday announced the launch of their IT Helpdesk service, targeting small businesses with the IT tech support service. Workers at enterprise level firms are used to picking up the phone and calling the help desk to resolve an IT problem. The smaller a firm gets the less likelihood such a luxury exists for their workers.
Sprint describes the service as “…a comprehensive portfolio of IT services tailored to troubleshoot and resolve issues with small businesses’ computers, PDAs and peripherals on both Sprint and non-Sprint devices.” The plan starts at $20/month and rises to $26/month for additional services. Sprint’s IT Helpdesk is a part of their broader portfolio of services, Sprint Biz 360, targeting the SMB sector.
“IT troubleshooting is as critical to a small business as it is to global enterprise. At stake are time, money and productivity losses when a glitch occurs. Small businesses are looking for a partner to help them fix it, and that’s where Sprint wants to be a leader for them with a differentiated and reliable IT solution,” said Jaime Jones, Sprint senior vice president in a press release.
The move illustrates a growing trend of service providers trying to tap the potentially lucrative SMB sector with a variety of IT support related services. Whether it’s managed services, hosted IP services, or helpdesk services, there is money to be made servicing the hundreds of thousands of small businesses in the U.S. market.