by Pivot
Tag: Tech Support
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TDS Remote Troubleshooting Tool Protects Subscribers, Techs with AR
The new TDS remote troubleshooting tool lets technicians step customers through how to solve problems using augmented reality. It is similar to tools from
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Verizon Virtual Assistant Aims to Fix Problems from a Distance
Verizon Virtual Assistant enables field technicians to do a video chat with customers, eliminating the need to meet face to face. The company dispatches
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Cox On-Site with Virtual Assist: Social Distancing Accelerates Remote Customer Service
Cox On-Site with Virtual Assist aims to protect technicians and customers during the COVID-19 pandemic. Using the customer’s smartphone camera, the service
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Telecom Customer Care Research: Digital Self-Service Tools are Driving Higher Customer Satisfaction
Telecom customer care research from J.D. Power found that two-thirds (69%) of telecom customers attempt to resolve their own technical issues before…
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NeoNova SecurityCoverage Deal Will Consolidate Rural ISP Tech Support
The NeoNova SecurityCoverage deal has NeoNova acquiring SecurityCoverage and operating it as a wholly-owned subsidiary. Terms of the deal …
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T-Mobile for Business Help Desk Targets Small Business
T-Mobile for Business Help Desk costs $40 a month and includes live help for installing, setting up or troubleshooting hardware and software for Windows and Mac devices, along with . . .