Consumer computer problems, as well as problems with entertainment devices are declining steadily year-over-year, dropping by more than 50% since 2014, according to a new report from Parks Associates. However, smart home devices are creating more problems in households, according…
The number of connected devices in the home is growing at an astounding rate. Home networks have become more complex to support than ever before for service providers. Wi-Fi issues challenge your business metrics, complicate the customer experience, increase frequency…
Americans are reaching out for help in the management of their electronic devices and smart homes, according to Parks Associates. The firm reports that more than 20 percent of broadband households have some form of tech support subscriptions. Currently, according…
RALEIGH, N.C. and HAYS, Kan., Feb. 14, 2017 /PRNewswire-USNewswire/ — NeoNova (an NRTC company) and Nex-Tech today announced that NeoNova has acquired the service contracts for Nex-Tech’s enterprise help desk customers. Effective immediately, NeoNova will assume responsibility for providing these customers…
February 08, 2017 — PLEASANTON, Calif.–(BUSINESS WIRE)–MegaPath, a leading provider of voice, data, security, and cloud services in North America, announced it now provides 100% U.S.-based technical support for its entire product line. The company completed the final step of…
Verizon Tech Support Pro, launched yesterday, is a customer care service that provides 24/7 support for connected devices in the home. Available to Verizon Fios and High Speed Internet customers, the new customer tech care service covers desktop and portable…
Mammoth PA – With their vision to fiber migration and the desire to give their legacy cable TV customers a better experience, Citizens Fiber in southwest Pennsylvania has chosen the APMAX platform from Innovative Systems for the delivery of their…
Eight in 10 seniors would make greater and more frequent use of information and communications technology (ICT) if they had ready access to technical support and assistance, according to in-house customer-based market research carried out by Bask. One of the…
An attractive business development opportunity exists for broadband services providers, along with CE products manufacturers and technology brand owners, to provide IT services to small- and medium-size businesses (1-250 employees), according to Parks Associates. U.S. SMBs spend only $90-$150 a…
March 16, 2015 — STAMFORD, Conn.–(BUSINESS WIRE)–Frontier Secure, a service of Frontier Communications Corporation (NASDAQ:FTR), has announced a new alliance with DistiNow to distribute its security products through the world’s largest technology distributor, Ingram Micro Inc. The agreement makes Frontier…
LAS VEGAS, Jan. 5, 2015 – At the 2015 AT&T Developer Summit today, AT&T1 announced that it will be the first US carrier to launch commercial support for Web Real-Time Communications (WebRTC) via its AT&T Enhanced WebRTC API. The WebRTC…
U.S. small businesses (SMBs) with more than 10 employees on average spend $3,000 a year on tech support, according to a new report from Parks Associates. Only 28 percent subscribe to a tech support service, however, according to Parks’, “Selling…
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