by Pivot
Tag: Time Warner Cable
FCC Announces Merger Review Teams for Comcast-TW Cable and AT&T-DirecTV
July 7, 2014 — Washington, D.C. – Federal Communications Commission Chairman Tom Wheeler announced today the members of an inter-bureau steering committee and the working team leaders established to coordinate the agency’s review of merger…
ACSI: ISP, Pay-TV Customer Satisfaction Lowest of 43 Industries Studied
U.S. consumers aren’t particularly pleased with the overall quality of their Internet Service Providers (ISPs), or their pay-TV services and providers for that matter, according to the latest American Customer Satisfaction Index (ACSI) report. Americans…
Consumer Reports Finds Broad Comcast/ Time Warner Cable Merger Opposition
Those in Comcast and Time Warner Cable’s respective executive suites may be all for it, but most Americans oppose the proposed merger of the two cable industry giants, according to an opinion poll conducted by…
Time Warner Cable Free WiFi Hotspots Could Be a Win/Win
Time Warner Cable said yesterday that it will offer a free WiFi hotspot to any of its business customers throughout its serving area – a move that would seem to have strong appeal to typical…
Time Warner Cable Launches Wi-Fi Hotspot Portal
May 27, 2014 — NEW YORK–(BUSINESS WIRE)–Time Warner Cable (TWC) has launched a new online customer portal – “My WiFi” – where TWC Internet customers can register all WiFi-enabled family devices so they automatically connect…
ACSI Sees Drop in Pay-TV, ISP Customer Satisfaction
Customer satisfaction with subscription-TV and Internet Service Providers (ISPs) dropped to the bottom of the American Consumer Satisfaction Index’s (ACSI) latest annual ranking of communications industry participants. Customer satisfaction with Time Warner Cable and Comcast…
Time Warner Cable PerkZone Offers Advice, Deals to Small Businesses
Time Warner Cable Business Class hopes its new PerkZone initiative announced today will enhance small business customer loyalty and boost their customer satisfaction scores, said Phillip Brenner, director of customer experience for TWCBC, in an…
Cable vs Telecom Operating Costs: Who’s Really Better?
It has been a rule of thumb that U.S. cable TV operators have operating costs lower than their major telco competitors. But on one metric–revenue per employee–AT&T and Verizon arguably perform much more efficiently than…
Survey: Small Business Technology Adoption Doesn’t Match Perceived Value
Small business technology adoption doesn’t match the value that businesses perceive from it, according to a new survey from Time Warner Cable Business Class (TWCBC) released coincidentally with National Small Business Week. A gap exists…
Comcast-Charter Deal Would Make Companies Number One and Two in Cable Market
A three-part transaction agreement between Comcast and Charter Communications announced today is aimed at improving the likelihood that Comcast’s plan to purchase Time Warner Cable will gain regulatory approval. For Charter, which also tried to…
Comcast-Netflix Debate Illustrates Implications of Comcast-TWC Merger
Comcast is in the process of acquiring Time Warner Cable which if successful, will create a massive vertically integrated media company with dominant positions in cable TV distribution and broadband access. The merger will face…
Time Warner Cable Steps on the WiFi Gas by Moving Forward with Hotspot 2.0
The cable industry’s leadership on WiFi is well documented. Cable companies have been able to leverage WiFi individually and collectively to deliver tangible incremental value for their broadband subscribers. Time Warner Cable (TWC) is stepping…