Press Release

May 27, 2014 — NEW YORK–(BUSINESS WIRE)–Time Warner Cable (TWC) has launched a new online customer portal – “My WiFi” – where TWC Internet customers can register all WiFi-enabled family devices so they automatically connect to TWC WiFi Hotspots when in range, eliminating the need to sign in with credentials while on the go. The portal also features valuable tools that allow customers to view TWC WiFi usage reports and even estimate how much they’ve potentially saved by using Time Warner Cable’s free WiFi network versus many popular cellular data plans.

“We’re continually looking for ways to make TWC WiFi even better for our Internet customers,” said Rob Cerbone, VP of Mobile Products for Time Warner Cable. “My WiFi allows our customers to easily connect to any one of TWC’s nearly 35,000 WiFi Hotspots around the country without needing credentials. The portal also offers some great new information on how much data each device has used on the TWC WiFi network, and based on that info, how much they potentially saved by using our free WiFi instead of their cellular data plan.”

My WiFi can be accessed at and requires customers to sign in using their TWC ID. Key features of the portal include:

  • TWC WiFi Device Manager: Customers can pre-register all family WiFi-enabled devices so they connect automatically to any TWC WiFi Hotspot within range without requiring sign-in while on the go. Devices will remain authenticated to the TWC WiFi network for one year and then can be renewed for continued access.
  • TWC WiFi Usage Tracker: Customers can view their data consumption on the TWC WiFi network by device, detailing monthly, daily or even a custom date range.
  • TWC WiFi Value Estimator: Customers can view their estimated savings based on their TWC WiFi usage. Users can select from four cellular rates, with the default setting being the most popular Tier 1 rate of $10/GB.

TWC WiFi is available free to Time Warner Cable customers with Standard Internet or above and to all Business Class Internet customers. The network currently offers nearly 35,000 hotspots with significant coverage in Southern California, New York City, Kansas City, Charlotte, Myrtle Beach, Austin and Hawaii. To view a TWC WiFi coverage map, customers can visit or download the free TWC WiFi Finder app available in Google Play and the Apple App Store.

For more information about Time Warner Cable WiFi™, visit

Press Release

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