Wireless customer satisfaction increased 1.4% in the last year, according to a new wireless customer satisfaction study from the American Customer Satisfaction Index (ACSI). The wireless telephone services category scored 75 out of 100 in ACSI’s Wireless Service and Cellular…
T-Mobile offers the highest level of customer care among major wireless carriers, according to J.D. Power. The average T-Mobile customer care rating was 833 on a 1,000-point scale. It was followed by Verizon Wireless (812) and AT&T (799). The segment…
Smartphone satisfaction is higher for owners who contract with full-service wireless carriers than it is for those who purchase wireless service on a non-contract basis, according to Vol. 2 of the J.D. Power 2016 Full-Service Smartphone Satisfaction Study. Satisfaction among…
U.S. consumers aren’t particularly pleased with the overall quality of their Internet Service Providers (ISPs), or their pay-TV services and providers for that matter, according to the latest American Customer Satisfaction Index (ACSI) report. Americans rated subscription television service and…
The wireless business is “going to get more competitive,” said AT&T Chairman and CEO Randall Stephenson at the Goldman Sachs Communacopia Conference this morning. Stephenson believes AT&T’s traditional “high-end” customer base of “early adopters” will remain loyal because they appreciate…
Just as Iain Gillott was making the final edits to an iGR report showing the shrinking numbers of wireless customers served by regional and small operators (RSOs), an announcement came out saying that AT&T planned to purchase Leap Wireless, owner…
SAN DIEGO — July 17, 2013 /PRNewswire/ — Cricket Communications, Inc. today announced the upcoming availability of the Samsung Galaxy Discover™. With access to popular apps, games, music and movies, the Galaxy Discover is an affordable smartphone option in the…
FORT WORTH, Texas and SAN DIEGO, Sept. 4, 2012 /PRNewswire/ — RadioShack Corp. (NYSE: RSH), a leading mobile authority and national retailer of innovative technology products, services and accessories, and Cricket Communications, Inc., a leading provider of innovative and value-driven…
SAN DIEGO, Aug. 29, 2012 /PRNewswire/ — Leap Wireless International, Inc. (NASDAQ: LEAP), a leading provider of innovative and value-driven wireless communications services, today announced the upcoming launch of enhanced rate plans that provide customers more alternatives and value at…
SAN DIEGO, May 31, 2012 /PRNewswire/ — Cricket Communications, Inc., a leading provider of innovative and value-driven wireless services, and a wholly-owned subsidiary of Leap Wireless International, Inc. (NASDAQ: LEAP), announced today that it will be the first pre-paid carrier…
San Diego and Bellevue, Wash. – March 14, 2012 – Cricket Communications, Inc., a leading provider of innovative and value-driven wireless services, and Clearwire Corp (NADSAQ: CLWR) today announced that they have entered into a five-year wholesale agreement. With the…
Poor T-Mobile. Their competitors are seizing on the AT&T deal limbo, painting T-Mobile as lying in wait for an uncertain outcome. Why in the world would you want to be a customer of a company like that, they argue? I…
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