by Pivot
Tag: Tech Support
Cox Business Expands Complete Care Portfolio
Cox Business Complete Care now includes helpdesk and proactive services. The helpdesk offering is designed to help remote and in-office
CDG Launches New MBS Field Tech Mobile App
Communications Data Group (CDG) is pleased to announce the launch of the MBS Field Tech mobile application for Android and iOS…
Best Buy Launches Nationwide Home Tech Support Subscription Service
The Best Buy subscription tech support offering, dubbed Totaltech, offers unlimited support for an annual price of…
Verizon Offers New Complete Business Bundle to Aid Small Business Recovery
EarthLink Launches EasyTech Remote Technical Support Service
Ritter Communications Proves Virtual Visits Technology is a Trend for Carriers of All Sizes
Ritter Communications joins the ranks of larger carriers who are leveraging virtual visits technology to avoid entering homes and businesses during the …
TDS Remote Troubleshooting Tool Protects Subscribers, Techs with AR
The new TDS remote troubleshooting tool lets technicians step customers through how to solve problems using augmented reality. It is similar to tools from
Verizon Virtual Assistant Aims to Fix Problems from a Distance
Verizon Virtual Assistant enables field technicians to do a video chat with customers, eliminating the need to meet face to face. The company dispatches
Cox On-Site with Virtual Assist: Social Distancing Accelerates Remote Customer Service
Cox On-Site with Virtual Assist aims to protect technicians and customers during the COVID-19 pandemic. Using the customer’s smartphone camera, the service
Telecom Customer Care Research: Digital Self-Service Tools are Driving Higher Customer Satisfaction
Telecom customer care research from J.D. Power found that two-thirds (69%) of telecom customers attempt to resolve their own technical issues before…
NeoNova SecurityCoverage Deal Will Consolidate Rural ISP Tech Support
The NeoNova SecurityCoverage deal has NeoNova acquiring SecurityCoverage and operating it as a wholly-owned subsidiary. Terms of the deal …
T-Mobile for Business Help Desk Targets Small Business
T-Mobile for Business Help Desk costs $40 a month and includes live help for installing, setting up or troubleshooting hardware and software for Windows and Mac devices, along with . . .
Parks: Smart Home Devices Driving Higher Demand for Tech Support, But Computer Problems are in Steady Decline
Consumer computer problems dropped by more than 50% since 2014. But 34% of smart home device owners experienced problems with their devices in 2017, up from 28% in 2016.
Solving the Wi-Fi Puzzle: Taking Steps to Capitalize on Managed Wi-Fi
Broadband providers are struggling with the support impact of Wi-Fi in the home. But there are concrete steps to turn this challenge into a managed Wi-Fi …
Report: Over 20% of Broadband Households Embrace Tech Support Subscriptions
Retailer Best Buy leads the home tech support subscriptions market, but Amazon may shake things up. Consumers are subscribing to tech support services for
NeoNova Acquires Service Contracts from Nex-Tech
MegaPath Announces 100 Percent U.S. Based Technical Support Across All Product Lines
Verizon Tech Support Pro Covers Computers, Mobile and IoT Devices
Verizon Tech Support Pro, available to the company’s FiOS and High-Speed Internet customers, will sell for $10 monthly. Customers can bundle the service
Cable Firm Transitions to IPTV with Innovative Systems
Seniors Technology Survey: 80% Would Use More ICT With Tech Support
A seniors technology survey from tech support provider Bask found that 39% feel disconnected or only somewhat connected to their families. But many said they would
Parks: SMB IT Spending is Just $90-$150 a Month
SMB IT spending may be inadequate to fully meet their requirements — creating an opportunity for broadband providers and others to . . .
Frontier Partners with Ingram Micro for Frontier Secure
AT&T to Become First U.S. Carrier to Launch Commercial Support for WebRTC
The WebRTC standard, which is already enabled on more than a billion browsers, allows voice and video calling between browsers…
Parks: SMB Tech Support Spending Averages $3,000 Annually
Tech support spending averages $3,000 annually for companies with 10 employees or fewer, says Parks Associates, which forecasts spending to grow as SMBs adopt