Cox IT Help Desk

Cox Business has added helpdesk and proactive services to its Cox Business Complete Care (CBCC) portfolio, the company announced today.

The carrier sees an opportunity to capitalize on the need of small businesses for the latest technology, but not having the internal resources to repair it when it breaks down.

CBCC Helpdesk provides around the clock technical support to help remote and in-office employees navigate technical issues such as virus, malware and spyware removal; network setup and connectivity troubleshooting.

CBCC Proactive offers 24×7 monitoring to provide businesses with access to an on-call assistant IT administrator to handle existing IT challenges whenever the need arises.

The full portfolio has already been trialed with 6,000 select Cox Business customers.

“Small business owners and IT leaders are stretched thin as it is, getting access to the right support shouldn’t be another hurdle,” said Catherine Mitchell, Cox business vice president, product development and management, in a prepared statement. “With Cox Business Complete Care, now featuring Helpdesk and Proactive services, we can ensure our customers have easy access to expert support and monitoring, allowing them to get back to what they do best – running their businesses and departments.”

The business market is an important one for cable companies. Cox has invested considerable time and money in the SMB market. In October, for example, the company announced the acquisition of the commercial services segment of Charlotte, N.C.-based Segra, one of the largest privately held fiber infrastructure providers in the U.S.

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