December 05, 2013 — RIDGELAND, Miss.–(BUSINESS WIRE)–C Spire’s initiative to bring ultra-fast 1 Gbps fiber to the home Internet service to Mississippi shifted into high gear this week with the launch of customized web pages that allow thousands of residents…
October 01, 2013 — BOULDER, Colo.–(BUSINESS WIRE)–Zayo Group, an international provider of Bandwidth Infrastructure services, today announced the launch of zTech, a new set of services enabling customers to leverage Zayo’s resources in the design, deployment and technical support of…
Frontier has won a contract to provide technical support to Intuit, developer of QuickBooks software, said Frontier CEO Maggie Wilderotter at the Goldman Sachs Communicopia Conference in New York today. Frontier won the contract after a six-month trial period, during…
STAMFORD, CT – June 24, 2013 — Frontier Communications (NASDAQ: FTR) announced that Frontier Secure now offers residential and small business customers comprehensive equipment protection through Asurion, the leading global technology protection company. Frontier Secure protects customers’ digital lives through…
Continuing with its transformation from a consumer focused ISP to an enterprise IT and managed services provider, EarthLink made another acquisition in the managed IT space by buying CenterBeam. Sunnyvale, Ca.-based CenterBeam offers “…remote managed IT services primarily to multi-location…
Opportunities to provide tech support are growing in the U.S. as home network routers are installed in more homes, according to a new whitepaper by Parks Associates and Support.com. Seventy-eight percent of U.S. broadband households have a home network router…
STAMFORD, CT- April 15, 2013 – Frontier Secure, a service of Frontier Communications Corporation (NASDAQ: FTR), now offers unlimited phone support to consumers nationwide 24 hours a day, 7 days a week, 365 days a year. A 100 percent U.S.-based…
Technical support service market revenue for companies serving small and medium-sized businesses (SMBs) in the U.S. will grow at a 14.4% compound annual growth rate (CAGR) between 2012 and 2016 to reach nearly $25 billion, driven higher by increasing network…
Built-in automated device discovery, recognition and installation capabilities have become de rigeur for today’s mobile consumer electronics (CE) equipment, but promising opportunities to provide premium tech support exist for a variety of industry players, according to results of a survey…
EarthLink is continuing their transformation from a legacy ISP to an enterprise focused integrated communications provider with the introduction of outsourced helpdesk services. EarthLink TechCare is the productization of EarthLink’s internal help desk services, which they now are making available…
Sprint yesterday announced the launch of their IT Helpdesk service, targeting small businesses with the IT tech support service. Workers at enterprise level firms are used to picking up the phone and calling the help desk to resolve an IT…
ATLANTA, March 7, 2012 /PRNewswire/ — Customers frustrated with personal computer issues have a trusted new resource. Cox Communications’ Cox Tech Solutions is a support service that provides enhanced assistance with IT issues that commonly plague consumers, but are difficult…
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