Consumer computer problems dropped by more than 50% since 2014. But 34% of smart home device owners experienced problems with their devices in 2017, up from 28% in 2016.

Broadband providers are struggling with the support impact of Wi-Fi in the home. But there are concrete steps to turn this challenge into a managed Wi-Fi …

Retailer Best Buy leads the home tech support subscriptions market, but Amazon may shake things up. Consumers are subscribing to tech support services for



Verizon Tech Support Pro, available to the company’s FiOS and High-Speed Internet customers, will sell for $10 monthly. Customers can bundle the service
