Windstream Enterprise has added a new Contact Center as a Service (CCaaS) offering that has several AI-enabled capabilities. The offering comes from partner Talkdesk and is designed to improve agent productivity while also helping to deliver scalable, secure multi-channel experiences….
Google Cloud has introduced three products – Telecom Network Automation, Telecom Data Fabric and Telecom Subscriber Insights – that aim to help communications service providers digitize their networks and increase revenues. Google Cloud also said that it is updating its…
Bellevue, Washington — November 21, 2022 — Today, T-Mobile (NASDAQ: TMUS) launched its first IoT Developer Kit, which will enable developers to connect to – and build for – the T-Mobile network immediately, with no strings attached. The kit is available…
Land O’Lakes and Microsoft have created a multiyear strategic alliance aimed at developing agricultural tools to enhance the food supply chain, expand sustainability practices for farmers and the food system and to close the rural broadband gap. Although member-owned cooperative…
Consolidated Communications has launched the Cisco Webex Contact Center, a platform that uses artificial intelligence and predictive analysis tools to place callers with the most appropriate agent. It provides agents with tools to conduct multi-channel interactions from their desktops and…
Wireless equipment provider Samsung expects the International Telecommunications Union to begin work on defining the next generation of wireless technology to be known as 6G in 2021. But the company already has some ideas of its own about what 6G…
Wireless equipment provider Nokia expects the International Telecommunications Union to begin work on defining the next generation of wireless technology to be known as 6G in 2021. But the company already has some ideas of its own about what 6G…
Verizon and Google are piloting artificial intelligence-based contact center technology that potentially could ease customer interactions with the carrier. Google Cloud Contact Center Artificial Intelligence uses natural language recognition, faster processing and real-time access to customer insights and product information…
Verizon Business is partnering with the Pacific Northwest National Laboratory (PNNL), a U.S. Dept. of Energy Lab, to explore 5G use cases designed to bolster national security and energy efficiency and to advance scientific discovery. PNNL specializes in advanced mobile…
A day after AT&T announced a strategic partnership with IBM, the carrier announced another cloud-focused relationship with another blue-chip technology company, Microsoft. The two technology giants announced a multi-year alliance, focused on cloud, AI, 5G, and edge computing. The AT&T…
March 1, 2019 — PHILADELPHIA, PA — Comcast today announced it has acquired BluVector, a company that uses advanced artificial intelligence and machine learning to provide cybersecurity protection to companies and government agencies. With a proprietary machine-learning engine, BluVector detects, analyzes, and…
Windstream used a new approach in developing the WE Connect customer portal announced today, explained Windstream execs in an interview with Telecompetitor. Windstream WE Connect leverages artificial intelligence (AI) and other advanced technology and serves as a “single pane of…
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