Land O’Lakes and Microsoft have created a multiyear strategic alliance aimed at developing agricultural tools to enhance the food supply chain, expand sustainability practices for farmers and the food system and to close the rural broadband gap. Although member-owned cooperative…
Consolidated Communications has launched the Cisco Webex Contact Center, a platform that uses artificial intelligence and predictive analysis tools to place callers with the most appropriate agent. It provides agents with tools to conduct multi-channel interactions from their desktops and…
Wireless equipment provider Nokia expects the International Telecommunications Union to begin work on defining the next generation of wireless technology to be known as 6G in 2021. But the company already has some ideas of its own about what 6G…
Wireless equipment provider Samsung expects the International Telecommunications Union to begin work on defining the next generation of wireless technology to be known as 6G in 2021. But the company already has some ideas of its own about what 6G…
Verizon and Google are piloting artificial intelligence-based contact center technology that potentially could ease customer interactions with the carrier. Google Cloud Contact Center Artificial Intelligence uses natural language recognition, faster processing and real-time access to customer insights and product information…
Verizon Business is partnering with the Pacific Northwest National Laboratory (PNNL), a U.S. Dept. of Energy Lab, to explore 5G use cases designed to bolster national security and energy efficiency and to advance scientific discovery. PNNL specializes in advanced mobile…
A day after AT&T announced a strategic partnership with IBM, the carrier announced another cloud-focused relationship with another blue-chip technology company, Microsoft. The two technology giants announced a multi-year alliance, focused on cloud, AI, 5G, and edge computing. The AT&T…
March 1, 2019 — PHILADELPHIA, PA — Comcast today announced it has acquired BluVector, a company that uses advanced artificial intelligence and machine learning to provide cybersecurity protection to companies and government agencies. With a proprietary machine-learning engine, BluVector detects, analyzes, and…
Windstream used a new approach in developing the WE Connect customer portal announced today, explained Windstream execs in an interview with Telecompetitor. Windstream WE Connect leverages artificial intelligence (AI) and other advanced technology and serves as a “single pane of…
Verizon has launched a new service, Digital CX which uses artificial intelligence (AI) to aid large businesses to improve customer interactions. According to the carrier, Verizon Digital CX gives businesses the ability to deliver personalized experiences to customers based on…
A smart speaker forecast from Deloitte calls for the product category to be worth $7 billion in 2019, making it the fastest growing connected device category in history, according to Deloitte researchers. A total of 164 million units will be…
Telecom growth strategies are expected to rely heavily on strategic alliances, according to a survey of U.S. telecom CEOs conducted by business consultancy KPMG. When asked about the types of growth strategies they were pursuing, “strategic alliances” – selected by…
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