by Pivot
Tag: Churn
Despite the Critics, T-Mobile CFO Touts Decline in Fixed Wireless Churn
T-Mobile has seen a reduction in churn for its fixed wireless service, known as T-Mobile Home Internet, said Peter Osvaldik, T-Mobile executive vice president and chief financial officer, at an investor conference today. He also…
Churn Prevention, Marketing, and Fraud Detection Through Analytics
With the recent push for broadband expansion, competition between providers in previously uncontested areas has been quickly increasing, partly due to government funding initiatives. Every small to mid-sized provider is aware that competition can impact…
Comcast CFO: Our Streaming Strategy is Reducing Broadband Churn
During today’s Deutsche Bank Investor Conference, Comcast CFO Michael Cavanagh reported that Comcast is effectively using streaming video to reduce broadband churn. Broadband is now the core product for Comcast and other traditional video providers,…
Report: AT&T Customers Most Likely to Churn to New T-Mobile
AT&T customers are the most likely to churn to the new T-Mobile created out of the merger of T-Mobile and Sprint, according to new research from market research company SurveyMonkey that was commissioned by Waveform,…
Verizon Joins Credit Card Offer Trend
Verizon is teaming up with Synchrony to offer a co-branded credit card. Synchrony is also the financial institution behind the Sam’s Club co-branded credit card. The companies are still working out the details on Verizon’s…
A Good Customer Experience Includes Engaging Customers in Their Native Language
The U.S. is already a multi-language country, and that trend is not slowing down. In fact, it’s accelerating, with some important implications for service provider billing and invoicing. It’s quite likely that service providers now…
Windstream Turns a Broadband Corner
With July 2018 being the fifth consecutive month of consumer broadband growth, Windstream announced today that they have turned the corner on broadband. Broadband net adds were actually 2,300 in 2Q18. Windstream hasn’t seen consumer…
Attitudes Toward a Sprint T-Mobile Merger: 73% Will Remain With Current Carrier
MATRIXX Software polled more than 2,000 mobile users about their attitudes toward a Sprint T-Mobile merger as those companies hope to gain approval for that plan. Results of the survey data show that almost three-quarters…
NCTC Uses Analytics, Targeted Marketing for Improved ARPU, Reduced Churn
NCTC, a regional broadband provider serving rural Tennessee and Kentucky, has seen a 15% increase in average revenue per customer (ARPU) by using broadband customer data analytics to create tightly targeted promotions. In an interview,…
Mobile Churn Research: One Third of Subscribers Have Made No Plan Changes in Over Two Years
Most mobile users are staying with their legacy providers despite untold marketing dollars carriers spend trying to convince consumers to switch, according to new mobile churn research from Parks Associates. The research firm finds that…
During Wireless Competitive Storm, Verizon Sticks With Network Quality
Verizon network quality will continue to be the company’s key differentiator, said John Stratton, executive vice president and president of global operations for the company, at an investor conference today. “The foundation of our brand…
Financial Market Un-phased by T-Mobile Giving Stock to Customers
T-Mobile’s announcement that it would give every customer a share of stock in the company seems to have had little impact on the financial market’s view of the company, judging by the company’s stock price…