With the recent push for broadband expansion, competition between providers in previously uncontested areas has been quickly increasing, partly due to government funding initiatives. Every small to mid-sized provider is aware that competition can impact their customer base in the…
During today’s Deutsche Bank Investor Conference, Comcast CFO Michael Cavanagh reported that Comcast is effectively using streaming video to reduce broadband churn. Broadband is now the core product for Comcast and other traditional video providers, helping drive overall revenue and…
AT&T customers are the most likely to churn to the new T-Mobile created out of the merger of T-Mobile and Sprint, according to new research from market research company SurveyMonkey that was commissioned by Waveform, a provider of cellphone boosters,…
Verizon is teaming up with Synchrony to offer a co-branded credit card. Synchrony is also the financial institution behind the Sam’s Club co-branded credit card. The companies are still working out the details on Verizon’s co-branded consumer credit card. Together,…
The U.S. is already a multi-language country, and that trend is not slowing down. In fact, it’s accelerating, with some important implications for service provider billing and invoicing. It’s quite likely that service providers now have multiple native language speakers…
With July 2018 being the fifth consecutive month of consumer broadband growth, Windstream announced today that they have turned the corner on broadband. Broadband net adds were actually 2,300 in 2Q18. Windstream hasn’t seen consumer broadband growth in many years….
MATRIXX Software polled more than 2,000 mobile users about their attitudes toward a Sprint T-Mobile merger as those companies hope to gain approval for that plan. Results of the survey data show that almost three-quarters (73%) of subscribers plan to…
NCTC, a regional broadband provider serving rural Tennessee and Kentucky, has seen a 15% increase in average revenue per customer (ARPU) by using broadband customer data analytics to create tightly targeted promotions. In an interview, NCTC Director of Technology Clint…
Most mobile users are staying with their legacy providers despite untold marketing dollars carriers spend trying to convince consumers to switch, according to new mobile churn research from Parks Associates. The research firm finds that only 14% of U.S. mobile…
Verizon network quality will continue to be the company’s key differentiator, said John Stratton, executive vice president and president of global operations for the company, at an investor conference today. “The foundation of our brand is built on the quality…
T-Mobile’s announcement that it would give every customer a share of stock in the company seems to have had little impact on the financial market’s view of the company, judging by the company’s stock price performance since the news hit…
Just one-third of U.S. broadband subscribers (34%) would be likely to recommend their service providers to a friend, yet low satisfaction does not appear to be significantly contributing to broadband churn factors, according to a consumer survey from software provider…
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