Mid-Rivers Usage-Based Broadband Improves Customer Satisfaction, Take Rates

Montana-based broadband provider Mid-Rivers Communications has taken a contrarian approach to broadband pricing, adopting a usage-based rather than a speed-tier approach. The change to usage-based broadband has increased customer satisfaction and take rates – and while margins initially dropped, profitability was back to its previous...Learn More

Verizon Wireless Strategy Under New Chief: Proposition Over Promotion

Verizon wireless strategy will emphasize the proposition over the promotion while building on the company’s already strong network position, said Ronan Dunne, Verizon executive vice president and group president of Verizon Wireless, at a financial conference this morning. Appointed last year, Dunne previously headed up...Learn More

T-Mobile Senior Citizens Campaign Offers Two Unlimited Mobile Lines for $60

A new T-Mobile senior citizens campaign targets Americans who are aged 55 or older with an aggressively priced unlimited mobile plan. The plan claims it can save seniors up to 60% over plans from their competitors. T-Mobile ONE Unlimited 55+ offers one line for $50,...Learn More

Are You Tapping Into the Network Data Goldmine?

Big data offers enormous opportunities for service providers, who are in a unique position with access to deep insights on subscriber online behaviors made available through the information flowing across their networks. This data correlated with line of business data sources, like billing and provisioning...Learn More

Sling Air TV Player Promotion Targets Cord Cutters

A new Sling Air TV promotion is targeted squarely at cord cutters. Starting today, viewers willing to shell out for three months or more of Sling TV service will receive a wireless AirTV Player and adapter for $50. That’s more than 50 percent off the...Learn More

Calix Marketing Cloud Aims for Tight Customer Segmentation

A new cloud-based offering from Calix aims to bring sophisticated marketing capabilities to broadband providers by leveraging customer network usage data from Calix equipment, as well as equipment from other manufacturers. Broadband providers will pay for the offering, dubbed Calix Marketing Cloud, through a subscription...Learn More

Oak Hill Capital Partners to Use FirstLight Brand for Multiple Acquisitions

Assimilating a string of acquisitions, Oak Hill Capital Partners will use the FirstLight brand for that company as well as Oxford Networks and ION Communications. Oak Hill and FirstLight Fiber have been on an acquisitions spree of late, contributing to the trend of industry consolidation...Learn More

AT&T Brand Value Pegged at $87 Billion, Overtakes Verizon for Number One Globally

The AT&T brand value surged 45% higher in 2016, propelling the company to the to the top of Brand Finance’s 2017 ranking of the world’s 500 most valuable telecom brands. Brand Finance valued the AT&T brand at $87 billion, up from 2016’s $59.9 billion, garnering...Learn More

GVTC Real Estate Partnership Program Enhances Brand Value and Customer Relationships

South Texas’s GVTC Communications has launched a novel telecom industry marketing partnership, joining with Coldwell Banker D’Ann Harper Realtors to launch the GVTC Just Plain Smart Move Program. The GVTC real estate partnership referral program will enable GVTC customers to qualify for up to $1,200...Learn More

Sling TV Free Preview Tied to Two Year Anniversary, Expands Cloud DVR Trial

Sling TV is celebrating its second anniversary with some promotions, including a Sling TV free preview. In a blog post, Sling TV CEO Roger Lynch recounted the organization’s growth and development. Offering live TV programming and content via the Internet at a starting price of...Learn More

3GPP 5G Logo Launched

3GPP introduced a new logo in anticipation of the completion and industry-wide adoption of its next-generation 5G mobile broadband technical specification. To be used for technology beginning with 3GPP 5G Release 15 onward, the new logo includes plain black text, a new textured wave pattern...Learn More

DISH Tuned In To You Campaign Aims to Improve Customer Satisfaction

A new DISH Tuned In To You campaign aims to stem declining subscriber numbers and customer satisfaction. The campaign revolves around a broad-based corporate acculturation initiative that encompasses listening more closely and responding more quickly and substantively to customer complaints and suggestions, promoting a “customer-first...Learn More

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