by Pivot
Tag: Customer Satisfaction
Midco Ranked #1 in Residential Internet Service Satisfaction in the West
The First Step in Your Customer Experience Journey: Mapping the Customer Journey
Mapping the customer journey is a fundamental component of any customer experience program, which is of growing importance for the broadband industry.
Consumer Reports Research Sheds Light on Broadband Cost, Competition Debate
A broadband cost report from Consumer Reports found that 16% of subscribers upgraded service since the COVID-19 pandemic, paying a median
AT&T Wins Big in J.D. Power Business Broadband Satisfaction Survey
The J.D. Power business broadband satisfaction survey found AT&T tops among large and medium businesses. Among small businesses, the top…
ISP Satisfaction Study: Customer Experience Benchmarks See Declines
AT&T was the top ISP in the latest ISP satisfaction study from The American Customer Satisfaction Index. Verizon came in second, followed by
Study: Pandemic Surge Impacts ISP Customer Satisfaction
An ISP customer satisfaction study from HighSpeedInternet.com found EarthLink with a 4.2 score on a 5-point scale, followed by AT&T and
