by Pivot
Tag: Customer Satisfaction
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The More, the Merrier: Parks Sees a High NPS for Broadband Customers Taking Multiple Services
Broadband NPS scores can be as low as -10 for customers without value added services and as high as 60 for those who take
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J.D. Power: Wireless Customer Care Improves, T-Mobile Ranks Highest
Satisfaction with wireless customer care increased to an overall score of 808 on a 1,000-point scale. Researchers looked at
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Increase Customer Satisfaction, Reduce Service Calls with NISC’s SmartHub Order Management
Customers’ first impression of a telecom provider may be determined by the provider’s order management system. To make a good
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J.D. Power: AT&T, Verizon Top Business Wireline Providers
The J.D. Power Business Wireline satisfaction survey found that large business customers are less satisfied than a year ago, even though
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ACSI: Customer Satisfaction with Wireless Dips Slightly
The latest ACSI wireless satisfaction survey found that T-Mobile was the top mobile operator, while Optimum Mobile was the top
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Frontier Appears to be Doing Some Soul Searching as it Evaluates a Potential New Brand
The Frontier brand may be tarnished but that doesn’t necessarily mean it needs a new one, said CEO Nick Jeffery at an investor conference. He
