by Pivot
Tag: Customer Satisfaction
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Study: Pandemic Surge Impacts ISP Customer Satisfaction
An ISP customer satisfaction study from HighSpeedInternet.com found EarthLink with a 4.2 score on a 5-point scale, followed by AT&T and
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Report: ISP Customer Satisfaction Steady, Subscription TV Satisfaction Up
An ISP customer satisfaction report from the American Consumer Satisfaction Index found an increase for the second year in a row. The average
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Mobile Consumer Satisfaction: AT&T, Verizon, Xfinity Mobile See Strong Scores
A mobile consumer satisfaction report from the American Consumer Satisfaction Index found that Xfinity Mobile had the highest score for the
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J.D. Power: T-Mobile Tops on Mobile Purchase Experience
Mobile purchase experience research from J.D. Power found that understandable plans are critical to a positive experience.
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J.D. Power: Apps Can Enhance Wireless Carrier Satisfaction
Wireless carrier satisfaction could get a boost from apps, which 20% of respondents are using for problem resolution, says J.D. Power in
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Report: AT&T Tops in Residential ISP Satisfaction in 3 of 4 Regions
ISP satisfaction ratings from J.D. Power point to higher satisfaction with telco ISPs over cable ISPs. AT&T took the J.D. Power crown…
