by Pivot
Author: Tony Stout
AI and Chatbots Elevate CX for BSP Customers and Staff
Some aspects of artificial intelligence (AI) still seem like science fiction, but other components, like AI-driven chatbots, are becoming part of our daily reality. Broadband service providers (BSPs) are increasingly turning to tools like AI…
Using Predictive AI for Network Optimization and Maintenance
For broadband providers, proactively addressing network issues and maintaining optimal network performance is an ongoing challenge. Recent innovations in artificial intelligence (AI) technology, however, are creating new methods to help service providers manage and optimize…
Open Architecture Platforms Unleash Innovation: Creating a Top Broadband Experience
Broadband service providers (BSPs) looking to succeed in the broadband marketplace must be agile enough to keep up with evolving market trends and innovations while delivering best-in-class broadband solutions. To do so, BSPs must have…
The AI Revolution Comes to Technician Route Optimization
There’s no doubt: artificial intelligence (AI) presents enormous opportunity for broadband service providers in a multitude of disciplines. Players large and small are already utilizing AI to optimize network resiliency, customer service experiences, environmental impacts,…
Don’t Look Now, but AI Powered Chatbots Are Coming and an Improved CX Is One Result
With dominant companies like Amazon and Apple shaping the experience expectations of customers everywhere, customer service is indeed evolving. Customers now expect immediate answers and support to be available 24 hours a day, seven days…
Top Reasons to Migrate Your B/OSS to a Public Cloud Platform
Traditionally, broadband service providers (BSPs) have relied on in-house servers to manage their billing and operational support systems (B/OSS). But this approach is increasingly inefficient, expensive, and unable to keep pace with rapid technological advancements.…
How Great CX Can Turn an Unhappy Customer into a Loyal Advocate
We all know the value of delivering a great customer experience (CX). After all, loyal customers that are happy with their service are not only more likely to stick around they are also more likely…
Improving Your CX Through Employee Experience
Perhaps there’s no more important business imperative today than examining and improving your customer experience (CX). An improved CX drives long term customer loyalty and improves lifetime customer value. But beyond the business benefits, providing…
The Right CX Requires the Right Integrations
Running a broadband service provider operation today includes a complex web of backend systems that need to work in harmony. Getting all of the systems to work together is a symphony of sorts and requires…
The Importance of Onboarding During the Customer Journey
Companies from all industries are embracing the important role of defining and implementing a winning customer experience (CX). Key to implementing the right CX is defining and mapping the customer journey. As we outlined in…
Want to Improve CX? Think About OSS/BSS Transformation
Every service provider wants to do it. Some do it better than others. When done right, it can create a competitive advantage. What are we talking about? Improving the customer experience (CX). It is an…
The First Step in Your Customer Experience Journey: Mapping the Customer Journey
Businesses of all types and sizes are embracing the customer experience, commonly referred to as CX. It is gaining traction in the broadband industry, as service providers look to build long term value with customers…
