by Pivot
Author: Tony Stout
AI and Chatbots Elevate CX for BSP Customers and Staff
AI chatbots can respond to customers 24/7/365, offering immediate, front-line help with billing, troubleshooting, and more.
Using Predictive AI for Network Optimization and Maintenance
Predictive AI uses algorithms and machine learning to analyze data from network monitoring systems, service assurance solutions, and OSS/BSS.
Open Architecture Platforms Unleash Innovation: Creating a Top Broadband Experience
Using variety to solve complexity, open architecture platforms provide opportunities for hyperautomation and rapid enhancement development.
The AI Revolution Comes to Technician Route Optimization
AI route optimization can save time and fuel for field technicians. It can also enhance customer satisfaction by
Don’t Look Now, but AI Powered Chatbots Are Coming and an Improved CX Is One Result
High-frequency, common questions comprise 80% of customer support volumes. By using AI chatbot, companies can
Top Reasons to Migrate Your B/OSS to a Public Cloud Platform
Moving your B/OSS to the public cloud enables you to save money on equipment, rapidly scale, avoid supply chain issues and
How Great CX Can Turn an Unhappy Customer into a Loyal Advocate
Customer experience, or CX, is critical to broadband providers as it can help retain customers in an increasingly competitive market. To do
Improving Your CX Through Employee Experience
A good employee experience is essential to a good customer experience. In the U.S., only 35% of organizations have “engaged”
The Right CX Requires the Right Integrations
In order to deliver the right CX, broadband service providers need to ensure their back end systems have the right integrations, an important
The Importance of Onboarding During the Customer Journey
Customer onboarding is a key element of the customer journey. CDG, a unit of PRTC, specializes in OSS/BSS for telecom clients and has
Want to Improve CX? Think About OSS/BSS Transformation
Effective OSS/BSS transformation also involves transforming internal processes. When implemented together, companies can provide a CX that
The First Step in Your Customer Experience Journey: Mapping the Customer Journey
Mapping the customer journey is a fundamental component of any customer experience program, which is of growing importance for the broadband industry.
