One-time tech support services will rise to $1.7 billion in sales by 2022, according to a new one-time tech support revenues forecast from Parks Associates. The support services revenues are expected to grow in large part due to issues with…
Digital Home
Comcast, Intel Join Forces for Connected Home
Intel and Comcast are partnering to enable gigabit and beyond broadband, with a focus on building a modern and adaptable communications infrastructure in the home, the two companies announced at CES today. The Comcast Intel connected home partnership entails delivering…
Report: Smart Home Monthly Revenue Growth is Flattening
The home security sector is experiencing flattening recurring monthly revenue (RMR) growth as adoption of interactive services has passed the 50% mark, according to new smart home monthly revenue research from Parks Associates. “Today, over three quarters of new security…
Report: Blockchain Could Improve Smart Home IoT Security—And Customer Perception
Distrust of smart home devices is growing and Blockchain may be a key to alleviating those security fears, according to new blockchain smart home research from Parks Associates. The study, “Blockchain for Connected Home and Entertainment,” said that the percentage…
J.D. Power: Home Security Satisfaction Rises 3 Points Thanks to Smart Home Integration
Home security satisfaction has increased, thanks to integration with Internet-connected smart home technology, according to a study from J.D. Power. The J.D. Power 2018 Home Security Satisfaction Study found that overall customer satisfaction with home security systems is 834 on…
Report Finds Rise in Unresolved Smart Home Problems
Parks Associates found that 12% of smart home devices in U.S. households experiencing problems are not being fixed. This is considerably more than the 5% reported in the previous three years, according to “360 View: Supporting the Connected Consumer.” The…
Next Evolution of TR-069, User Services Platform, Gets Plugfest Treatment by Broadband Forum
The Broadband Forum successfully tested its User Services Platform (USP) at a plugfest, the group announced today. The Broadband Forum User Services Platform is the next evolution of the Broadband Forum’s TR-069 standard which is closing in on 1 billion…
Parks: Smart Thermostats Are the Gateway to Buying More Smart Home Devices
A single smart home device isn’t enough for about 1 in 6 of U.S. broadband households, according to new smart device research from Parks Associates. The research firm found that 16% of U.S. broadband households have two or more smart…
Report: Half of Smart Speaker Users Say They Couldn’t Live Without Them
A shade under half (49%) of smart speaker users say they cannot imagine living without the devices, according to smart speaker user research from Strategy Analytics. The report, entitled “Smart Speaker User Survey—Global Results,” also found that 65% said that…
ABI Sees an $11.2 Billion Communication Provider Smart Home Opportunity—But it Won’t be Easy
ABI Research sees an $11.2 billion worldwide communication provider smart home opportunity by 2022. However, the road to this revenue won’t be an easy one, researchers said. CSPs are driving adoption by providing services alongside their broadband and video offerings….
IDC: Video Entertainment & Smart Speakers Dominate the Smart Home, Battle Raging for Smart Assistant Lead
The smart home device market is more than a quarter larger this year than last, according to a smart home device forecast from IDC. In 2018, 549.5 million devices will ship, a 26.8% increase over last year. The leading categories…
Comcast Advances Efforts to Own the Home; X1 Voice Remote Control Integrated with Tile Object-Finding App
The latest example of Comcast’s strategy to “own the home” is the company’s announcement today of a partnership with Tile, manufacturer of devices that help find lost objects. The Comcast Tile deal will enable Comcast customers to use their Xfinity…
