by Pivot
Category: Industry Insight Series
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Don’t Look Now, but AI Powered Chatbots Are Coming and an Improved CX Is One Result
High-frequency, common questions comprise 80% of customer support volumes. By using AI chatbot, companies can
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Efficiently Locate Competitive Opportunities Using GIS
Today, a geographic information system (GIS) can apply filters to enable broadband providers to identify areas that would be
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Partnering for BEAD Success
Winning BEAD rural broadband funding could depend on secondary scoring criteria. In comparing Virginia and Louisiana, for example,
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Are You Tired of Network Outages?
A network operations center (NOC) is critical to avoiding outages. Outsourcing the NOC can give rural providers the ability to
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In the DIY Era, Simple Self-Service is the Solution for Customer Success
Customers expect self-service today, notes NISC. But self-service technology must be simple to use, requiring few clicks and
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Top Reasons to Migrate Your B/OSS to a Public Cloud Platform
Moving your B/OSS to the public cloud enables you to save money on equipment, rapidly scale, avoid supply chain issues and
