As families gather for the holidays, streaming their favorite shows and movies, the last thing a subscriber wants to experience is an outage. As the broadband industry continues to grow and new competitors enter markets, reliability becomes increasingly critical. Along with residential subscribers, service providers need to ensure their business circuits, critical institutions, and cell site backhaul services stay connected to avoid the nightmare of a major outage.
A successful Network Operations Center (NOC) will give providers the necessary tools, visibility, and management resources to reach optimal performance and keep their network running. Companies in remote areas may not have access to the qualified staff and resources they need to be competitive.
Outsourced NOC service is an effective and manageable way for any company to remotely monitor their network and catch the outage before it happens. Many of the necessary services are challenging for rural providers to achieve themselves including:
- 24/7 Active Network Monitoring and Network Support
- Immediate Response to Emerging Network Issues and Outages
- Ongoing Maintenance and Upgrades
- Issue-Detecting Technology and Machine-Learning Tools
- Real-Time Network Analytics
- Disaster-Recovery Assistance
- Remote Support of Field Technicians
These services ensure that a provider can stay competitive in the growing broadband industry while continuously improving and maintaining the foundation of their business.
Any downtime in a network can be frustrating and an expensive challenge for a provider, especially given the regulatory requirements established to ensure 911 access. The Federal Communications Commission (FCC) requires any 911 service providers to annually certify if they have implemented the safety measures required including network monitoring. Failure to do so can lead to costly fines and emergency responders without access to connection.
With a team of experts monitoring and proactively managing your network, utilizing an outsourced NOC can increase ROI and cost savings, enhance network security, and improve efficiency for providers. JSI offers solutions to enable any provider to be successful in this ever-changing market with our NOC+ services.
“One of the most important benefits of JSI’s NOC+ service is its proactive management of our network – which has proven invaluable in preventing network outages.”Patrick Sherrill, General Manager at Poka Lambro Telephone
Our team of experts leverages sophisticated technology to proactively identify potential issues and immediately create solutions before they ever become problems. We ensure your network stays up to date with maintenance upgrades twice a year and constantly adding new monitoring modules to provide maximum visibility. With JSI, you can be confident that your network is in the right hands, taking the stress off you and your team.
Tom Lewis P.E., Senior Vice President, Broadband IP Network Design & Management
Tom currently serves as SVP, Broadband IP Network Design & Management. Tom directs the network engineering team in assisting service providers with their evaluation and deployment of broadband and telecommunications technologies. Tom oversees new technology assessments, equipment specifications, RFP development, vendor analysis and negotiation, and deployment of network equipment. Tom is a licensed Professional Engineer in multiple states and served as the Vice President of the Association of Communication Engineers (ACE) from 2014-2016 and President from 2016-2018.
This series features insight into important broadband industry issues from industry leaders.