IDC: Used Mobile Phone Market to Reach 222.6 Million Units by 2020

+
The market for used and reconditioned smartphones will grow at a 22.3 percent CAGR, rising from 81.3 million to 222.6 million units from 2015-2020, according to used mobile phone market research from IDC. Most major U.S. carriers, many retailers and e-tailers are running some type...Learn More

Global OTT Content Revenues to Reach $53.2 Billion by Year-End

+
Global OTT content revenues will increase from $47.7 billion in 2015 to $53.2 billion by year-end 2016, according to a new market research report from Future Market Insights. The roster of market leaders is chock full of big, high-tech brand names, including Akamai, Amazon, Apple,...Learn More

CTA Foresees Record Breaking Black Friday Consumer Tech Sales

+
Researchers at the Consumer Technology Association (CTA) foresee a record-breaking Black Friday consumer tech sales. The number of Americans saying they intend to buy tech products from the Monday before Thanksgiving through Cyber Monday (Nov. 21-28) jumped 10 percentage points from last year’s level, according...Learn More

Study: Online News Consumption Beats Out Social Media as Top Activity

1
The number of Americans who turn to online news consumption to keep up with current events continues to grow. Surprisingly, online news consumption beat out social media as Americans’ top online activity, according to a new Limelight Networks study. The number of Americans who reported...Learn More

J.D. Power: Smartphone Satisfaction Higher Among Full-Service Subscribers

+
Smartphone satisfaction is higher for owners who contract with full-service wireless carriers than it is for those who purchase wireless service on a  non-contract basis, according to Vol. 2 of the J.D. Power 2016 Full-Service Smartphone Satisfaction Study. Satisfaction among smartphone owners who subscribe to...Learn More

CTA: Record 170 Million Have High-Tech Holiday Gift Purchase Plans

+
Consumer electronics (CE) have consistently numbered among the most popular holiday gifts, and that’s expected to be the case this holiday shopping season as well. A record high number of U.S. consumers – 68%, or about 170 million people – intend to buy technology gifts...Learn More

Mobile Commerce Survey Uncovers Cellphone Separation Anxiety

+
Feeling they may be missing some important news, favorite entertainment or great shopping deal, more than half the consumers in a global Nielsen mobile commerce survey (53%) may be subject to cellphone separation anxiety. In addition, two-thirds agreed that electronic communications are replacing face-to-face interaction....Learn More

Pew: Smartphone-Only Internet Users Find Them an Incomplete Home Broadband Substitute

+
Despite a variety of ambitious, high-profile public-private initiatives, bridging the U.S. digital divide has proven a persistent challenge. Smartphone subscription services are broadening access to the Internet, but smartphone-only Internet users are finding that approach has limitations and cannot serve as a substitute for home...Learn More

NPD: Smartphone Video Data Consumption Nearly Triples in One Year

+
Smartphone video data consumption nearly tripled from 2Q’15 to 2Q’16 with young adult Millennials leading the way, according to new market research from NPD Group released Oct. 4. Well over half of Millennials that NPD surveyed (56%) reported making video calls via their smartphones, 14...Learn More

Google Pixel Smartphone, Google Home, Google WiFi Avoid “Me Too”-ism

+
Google has avoided a “me too” approach with a range of new products announced yesterday – including the Google Pixel smartphone, a voice assistant for home control known as Google Home, a WiFi system that will carry the Google WiFi name and a Daydream View...Learn More

Contact Center Satisfaction Negatively Impacting the Customer Experience

1
Contact center satisfaction has worsened over the last two years despite investments in new customer engagement channels, according to new market research released by BoldChat. Furthermore, there’s a wide, global gap in perceptions of customer service quality between contact center managers and customers, according to...Learn More

iPhone 7 Audio and Camera Capabilities Are Its Chief Innovations

+
The Apple iPhone 7 and iPhone 7 Plus, announced today and available this month, have a range of new capabilities. But the most impressive capabilities are not related to the products’ role as communications devices but instead pertain to the iPhone 7 audio and camera...Learn More