Contact Center Satisfaction Negatively Impacting the Customer Experience

1
Contact center satisfaction has worsened over the last two years despite investments in new customer engagement channels, according to new market research released by BoldChat. Furthermore, there’s a wide, global gap in perceptions of customer service quality between contact center managers and customers, according to...Learn More

iPhone 7 Audio and Camera Capabilities Are Its Chief Innovations

+
The Apple iPhone 7 and iPhone 7 Plus, announced today and available this month, have a range of new capabilities. But the most impressive capabilities are not related to the products’ role as communications devices but instead pertain to the iPhone 7 audio and camera...Learn More

MSI Finds Increased Interest in iPhone Among Samsung Users

+
Smartphone buyers are presenting Apple with an opportunity to gain market share at the expense of arch rival Samsung, according to Market Strategies International. Responses to an MSI survey conducted for the research firm’s ¨iPhone 7 Market Landscaper¨ revealed strong interest in iPhone offerings on...Learn More

Nokia: Malware Infected Smartphones Reach All Time High

+
Hackers and cyber-crooks are having significant success targeting mobile devices as malware infected smartphones have reached an all time high, according to market research published by Nokia. Research findings indicate mobile device data infections surged 96% higher in 1H 2016, reaching the all time high...Learn More

Digital Voice Activated Assistants Forecast to be in Over 2 Percent of U.S. Households This Year

+
More than 2 percent of U.S. households – estimated at more than 2.8 million – will own a voice-activated digital assistant by the end of the year, according to a digital voice activated assistants forecast from Strategy Analytics. The market research and consulting company forecasts...Learn More

Android Market Share Regains Stride as Consumers Await Introduction of New Smartphones

+
Smartphone sales rose in emerging market regions worldwide in 2Q 2016, helping increase Android market share and lifting global sales 4.3 percent as compared to 2Q 2015, according to Gartner’s latest market data. A total of 344 million smartphones were shipped worldwide in 2Q. 2Q...Learn More

AT&T Introduces Mobile Share Advantage

+
Dallas, Texas — August 17, 2016  — AT&T is continuing to simplify pricing with new plans that eliminate data overage charges for our wireless customers. The new Mobile Share Advantage plans are available Aug. 21. Consumers and businesses alike can gain a wireless experience, without...Learn More

Verizon Tech Support Pro Covers Computers, Mobile and IoT Devices

+
Verizon Tech Support Pro, launched yesterday, is a customer care service that provides 24/7 support for connected devices in the home. Available to Verizon Fios and High Speed Internet customers, the new customer tech care service covers desktop and portable computers, smartphones and tablets, as...Learn More

Mobile Devices Are 54% of Connected Home Devices Research Says

+
Mobile devices account for more than half (54%) of all connected devices in the average U.S. household, according to new connected home devices research from comScore. That’s nearly twice the percentage for PCs. Smartphones make up the biggest share (36%) of connected home devices research...Learn More

Wearables, IoT, 4K Help Drive $286 Billion Consumer Tech Forecast

+
U.S. consumer technology revenues will rise 1.3%, to $286.6 billion retail and $224 billion wholesale in 2016, according to a consumer tech forecast from the Consumer Technology Association (CTA). Growing uptake of Internet of Things (IoT) technology and consumer enthusiasm for new electronics devices will...Learn More

Wireless Mobile Phone Charging Survey Finds Four in 10 Have Used It

+
More than eight in 10 consumers have heard of wireless charging on mobile phones and one in four have used it, according to a wireless mobile phone charging survey from IHS Markit. Awareness has continued to rise over the past 12 months in the U.S.,...Learn More

Report: Smartphone Penetration Among Children is Surging, Not Just Teens Anymore

+
It’s no secret that teenagers love their devices, their smartphones in particular, but it’s worth noting that smartphone penetration among children continues to surge. And it’s not just teenagers anymore. According to an eMarketer report, 88.3% of teens aged 12 to 17 will have mobile...Learn More