Social Media Satisfaction: ACSI Finds E-Business Gains

Greater satisfaction among social media users led to higher overall customer satisfaction with e-business (e-commerce) in the US, according the 2015 American Customer Satisfaction (ACSI) E-Business Report. In terms of US customer satisfaction, e-business conducted through social media under-performed for some five years, ranking near...Learn More

Google Fiber Cities: Irvine, Louisville and San Diego Are On Deck

Google Fiber may be expanding – again. Google has asked the cities of Irvine, California; Louisville, Kentucky; and San Diego, California to work with them to roll out Google Fiber networks, according to a September 10 Google Fiber blog post. Demand for super-fast Internet is...Learn More

Google OnHub Poised to Shake Up Wi-Fi Router Market

Is this Google Fiber or the Nexus smartphone and tablet all over again? Google today announced OnHub – a new Wi-Fi router from networking equipment manufacturer TP-LINK that the Internet giant apparently had a hand in creating. As Google explains in a short video, the...Learn More

Among Gigabit Broadband Noise, There is Deafening Silence

Gigabit broadband has captured the imagination of the broadband industry. There is at least one weekly announcement of a new gigabit deployment, sometimes more. We know many service providers, large and small, are launching gigabit services. The number is in excess of 100 deployments, most...Learn More

San Antonio is Now on Deck for Google Fiber

Google announced yesterday that San Antonio is their next Google Fiber market. With its 1.4 million residents, San Antonio is the largest city to date for Google’s growing FTTH footprint. San Antonio joins a growing number of cities, including Atlanta, Nashville, Charlotte, Raleigh, and Salt...Learn More

Report: Number of Americans Watching Desktop Video Hits 194 Million

Nearly 194 million Americans (193.6 million) watched online videos via desktop computers in June, comScore reports. Google sites continue to be the leading source of online video content among Americans, attracting 172.7 million unique viewers and driven primarily by YouTube video viewing, according to the...Learn More

ComScore: Google, Facebook Are Most Popular Online Video Sites

Some 191 million Americans used their desktop computers to watch online video in April, according to comScore’s latest Video Metrix report. Led by YouTube, Google sites continue to rank as the top video content property, attracting 152.8 million unique viewers in April. Facebook maintained its...Learn More

Brillo is Google’s Version of a Smart Home Operating System, Managing the IoT

Google has successfully created an operating system for the smartphone with Android.  Together with Apple’s iOS, they jointly have a duopoly on the software that runs smartphones and tablets, although globally, Android has the lead over iOS. The idea of smart devices has moved beyond...Learn More

Carrier-Grade Wi-Fi Forecast Sees Strong Growth

A new report from Maravedis Rethink for the Wireless Broadband Alliance highlights a wide range of service provider opportunities involving carrier-grade Wi-Fi and offers some compelling forecasts. The WBA is an industry organization focused on next-generation Wi-Fi. The report authors see a bright future for...Learn More

IHS: OTT Set-Top Box Shipments to Exceed Telco IPTV STB Shipments

Global shipments of over-the-top (OTT) set-top boxes (STBs) from the likes of Apple, Google and Roku sold at retail shops will oustrip those of IPTV STBs installed by telco pay-TV service providers this year, according to new research from IHS. IHS expects 31 million OTT...Learn More

Verizon FiOS May Soon See Some Gigabit Competition, Finally

One interesting side note regarding the growing Gigabit movement is the lack of it in Verizon FiOS territories. It seems weekly (if not daily) now that we hear about some new Gigabit plan, but from what I can tell, very few, if any have touched...Learn More

Strategy Analytics: Microsoft, Google Gain Tablet Market Share

Tablet buyers appear to be demanding more Windows-based devices, according to new market research from Strategy Analytics. Microsoft’s share of global tablet shipments rose to 6.6 percent, up 1.1 percentage points from a year ago as overall tablet shipments fell 9 percent to total 51.8...Learn More