November 6, 2024 – Datatel, a leading provider of advanced payment technologies and PCI compliance solutions, is proud to announce a strategic partnership with Innovative Systems, a renowned provider of enterprise software solutions for broadband and utility companies with eLation™—a market-leading Billing & Operations Support System (BSS/OSS). This collaboration brings together Datatel’s state-of-the-art CryptoIVR™ Payment technology and Innovative Systems’ robust platform to streamline bill payment processes, enhance security, and accelerate cash flow for broadband and utility providers across the industry.
This partnership represents a significant advancement in delivering fully integrated payment solutions that drive operational efficiency and elevate customer satisfaction. By integrating Datatel’s cutting-edge IVR Payment technology with Innovative Systems’ enterprise software, broadband and utility companies will gain the ability to add seamless, secure payment options, simplifying the bill payment process for their customers. This optimizes cash flow management, allowing companies to process payments more efficiently and reduce time-to-cash.
“We are proud to partner with Innovative Systems to deliver our advanced IVR payment technology to broadband and utility companies across North America,” said Barnard Crespi, Co-CEO of Datatel. “This collaboration not only empowers utility providers by simplifying the bill payment process and accelerating cash flow but also strengthens their compliance with critical PCI standards. By offering seamless, automated payment options that prioritize security, we help providers enhance customer service while ensuring the highest levels of data protection and regulatory compliance.”
Datatel’s IVR payment technology integrates seamlessly with Innovative Systems’ Enterprise Software, which supports a wide range of services including billing and subscriber management, operations, video, and voice. By adding IVR payment capabilities, customers can now make payments through an automated voice system, 24/7, without the need for human intervention. This not only increases convenience for customers but also reduces the operational burden on service providers.
“This partnership allows subscribers to seamlessly and securely add new payment methods while ensuring that BSPs are PCI compliant. We aim to provide advanced technology that helps BSPs serve their customers better and create a positive subscriber experience. Providing additional options to your subscribers helps them take control of their account and directly reflects our theme of enabling subscriber self-service with your Subscriber Management Platform.” Brian Weis, Director of Customer Success.
Together, Datatel and Innovative Systems want to transform the way broadband and utility companies handle bill payments, making it easier for both providers and customers.
If you’d like to learn more about how Datatel’s solution integrates with eLation’s IVR contact our team at 800-831-6660 or https://www.datatel-systems.com/contact/
