by Pivot
Category: Marketing
“Happy” Customers Churn Almost as Much as “Unhappy” Customers?
Most, perhaps all, suppliers seem to believe customer satisfaction is an “important” objective for their businesses. It is simply common sense that unhappy customers are prone to switch their product or service providers. It would…
Has Internet Cannibalized Music and TV? Depends on How You Count
It might be fair to say the typical person believes that online and Internet delivery of music and increasingly, video, has reduced industry revenue. The actual impact probably has been mixed. Sales of music arguably…
U.S. Mobile Data Revenue to Grow 86% Next 5 Years
Multi-device or “family” rate plans will be a key driving factor in the expansion of U.S. data revenue from $81.4 billion in 2011 to $151.9 billion in 2016, according to analysts at Gartner The leading…
SBC Market to Grow 20% Annually Over Next Five Years
Over the next five years, providers of session border controllers can expect annual growth of about 20 percent a year in terms of revenue, says Greg Collins, Exactventures principal. Sales of devices to enterprises might…
Neither Windstream Nor Frontier are the Companies They Once Were
Windstream isn’t the company it used to be. Once upon a time, it mostly served smaller rural markets as Alltel. But a string of acquisitions since 2000, mostly of business-focused companies, has created a company…
Hosted PBX Penetration Still in Single Digits, but Inflection Point Expected
At the risk of appearing a skeptic, I still do not find that the hosted PBX market is markedly bigger, in terms of revenue opportunity, than the older “Centrex” services cloud telephony replaces. Neither, apparently,…
Enterprise SBC Market Grows 60% in 2011
The market for enterprise session border controllers jumped 60 percent in 2011 and will grow significantly over the coming years as the adoption of SIP trunking continues to expand,” says Diane Myers, directing analyst for…
Smart Phone Subsidies, Prepaid Pose Key Issues for Mobile Service Providers
Smart phones represent a bit of a conundrum for mobile service providers. On one hand, smart phones drive sales of mobile data plans that are the primary source of new revenue at the moment. On…
SIP Trunking Grows, But T1 Still More Common, and Voice Rules
Businesses continue to migrate to VoIP on their premises, but when it comes to calling outside their business, legacy technologies are not disappearing any time soon: T1 lines are still the most commonly used trunking…
Windstream, Frontier now Increasingly Get Revenues from Business Customers
Windstream Corp. defines itself as “a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. Frontier Communications says it is “a provider of voice, broadband, satellite video, wireless Internet…
How to Lose 90% of Industry Value in 10 Years; How to Avoid It
“Creative Destruction” is the way economists sometimes characterize what happens to companies and industries when economies change. Many would argue such creative destruction presently is at work in many industries susceptible to disruption from the…
If Hosted IP PBX Wins, Who Loses?
Over the next five years, all of the major US telcos and cable TV companies are expected to lose small business customers to independent hosted IP telephony providers, according to Insight Research Corp. In early…