Comprehensive Suite of Services Available at RadioShack Stores to Provide Convenient Assistance for Virtually Any Customer Technology Needs
Dallas-Fort Worth, Texas, September 8, 2009 – RadioShack and AT&T today announced the launch of AT&T ConnecTech support services in more than 4,400 company-owned RadioShack stores. Under a new agreement, AT&T ConnecTech will serve as a full-service tech-support team for RadioShack customers. RadioShack shoppers can now receive trusted technology advice in-store from RadioShack employees, and reliable assistance in-home from AT&T ConnecTech to install and enjoy their technology products and services.
AT&T ConnecTech provides in-home and remote services for virtually all technical support needs to AT&T and non-AT&T customers in all 50 states, seven days a week. The range of ConnecTech services includes television and home theater installation, personal computer set-up and support, as well as home network installation.
“Consumers trust RadioShack’s helpful experts who work together with them to find just the right products and services for their connected lifestyles,” said Peter Whitsett, executive vice president and general merchandising manager for RadioShack. “It’s a highly mobile world and consumer choices are becoming more complex every day. So it’s a natural fit to offer a wide range of support services both in the stores and in their homes. AT&T is a technology leader, and it made sense for us to leverage their expertise to enhance the customer experience at The Shack.”
RadioShack customers can choose from several levels of AT&T ConnecTech support, often available with next-day appointments. Some of these support services include:
* One-time remote technical support
* Home networking and PC installation
* Home theater installation
* PC repair
* Remote online wireless network installation
“Now, RadioShack customers can get the assistance they need beyond the store with in-home support services from ConnecTech,” said Randy Feger, vice president of Consumer Home Services for AT&T. “Our services are tailored perfectly for RadioShack’s connected, digital customers. Now they can save time and start enjoying their new technology right away with convenient and affordable support.”