COLUMBUS, Ohio–(BUSINESS WIRE)–Level 3 Communications, Inc. (NASDAQ: LVLT) today announced that it has expanded its operations and is enhancing its local presence in South Ohio, which includes Columbus, Cincinnati and Dayton. This expansion reflects Level 3’s continuing commitment to increasing its presence in local markets throughout the country, designed to provide mid-market enterprises with a world-class customer experience.
“Medium-sized businesses require assistance navigating today’s complex communications environment. Level 3’s local-focus initiative is the right approach to provide accessible support. This is a great strategy for establishing long-term relationships and a solid foundation for growth,” said Courtney Munroe, group vice president for Worldwide Telecommunications Research at IDC.
In support of this local-expansion effort, Level 3 is growing and realigning its local workforce in South Ohio to combine on-the-ground presence, intimate marketplace knowledge and consultative expertise in communications solutions. Through a combination of its extensive backbone network, metro fiber-optic footprint, and a locally focused sales and customer support team, Level 3 provides greater opportunities for mid-market enterprises to take advantage of Level 3’s broad portfolio of communications services.
Level 3 has nearly 400 miles of fiber in South Ohio that passes thousands of businesses. The company will add bandwidth to the network and will expand the number of businesses that are directly connected to this network, enabling easy scalability and reach of service for these businesses.
“This increased local focus is the direct result of feedback from customers who have asked us to increase our local presence and provide a real, competitive alternative to the incumbents,” said Kim Richardson, Level 3’s general manager for South Ohio. “We know the local business communities, we know the full spectrum of communications technologies and, most importantly, we know how to deliver a customer experience that is second-to-none.”
The expansion of operations in South Ohio marks the continuation of a locally focused strategy that Level 3 launched successfully in mid-2009. The company is pleased with the progress of the initiative to date as evidenced by increased sales from customers in the initial markets as well as higher reported overall customer satisfaction for mid-market enterprises.