New service gives customers hassle-free data networking for their homes or businesses
SMITHSON VALLEY, March 9, 2010 — GVTC has introduced Total Home Networking, a managed service that helps both business and residential customers connect multiple computers and electronic devices so they can share a single high-speed Internet connection.
For a low monthly fee, GVTC Total Home Networking takes the guesswork and frustration out of purchasing networking equipment, setting it up and managing a home or small business network. The new service is available to all GVTC broadband Internet customers.
“Total Home Networking gives our customers the easiest and least-confusing way to network their homes and small businesses,” said Tom Zanoli, GVTC’s product manager-Internet. “They get the best and most up-to-date networking technology, and the experts at GVTC set it up and monitor it 24/7. Even better, we deliver it all with the superior customer service our customers have come to expect.”
With the service, a certified GVTC technician will visit a customer’s home or business, install a wireless router equipped with the latest Wi-Fi technology and connect the customer’s computers, game boxes, mobile devices and printers. The company then will remotely monitor the network and broadband connection around the clock, ensuring that everything functions smoothly. Home users may connect up to three devices for just $9.95 per month plus $9.95 for each additional device. Businesses may connect three devices for $19.95 per month plus $9.95 for
each additional device.
By remotely managing customers’ networks, GVTC can provide real-time support in event of outages or connection problems. Our highly trained technicians will be able to easily troubleshoot connection problems and, in many cases, remedy them without a service dispatch. Total Home Networking routers also come loaded with advanced firewall and security software that protect your home or business from cyber threats such as hacks and identity theft.
While home and small-business computer users are recognizing the convenience, security and productivity advantages of networking, Zanoli said they’re not always able to achieve it on their own. According to recent SupportSoft research, 85 percent of all router purchases result in at least one tech support call; more than 40 percent of those are related to initial set up.
“Connecting devices to an off-the-shelf router can be a frustrating experience, even for tech savvy consumers and small businesses,” Zanoli said. “GVTC Total Home Networking helps customers avoid that frustration by giving them a solution that’s convenient, dependable and affordable.”
