Press Release

Albany, NY – September 29, 2016 –FirstLight Fiber, a leading fiber-optic bandwidth infrastructure services provider operating in New York and Northern New England, announced today that INdigital, a national leader in the provisioning of next gen 9-1-1 core services, has selected FirstLight’s Internet and Data Center services to support INdigital’s contract to provide a new, statewide emergency services network for the State of New Hampshire. Due to the criticality of this network, INdigital looked to FirstLight to provide a fully redundant, diverse Internet connection and data center services at FirstLight’s Manchester, New Hampshire data center.

“In our search for a provider who could offer redundant and diverse access to the Public Safety Answering Points (PSAPs) in New Hampshire, and convenient interconnection to the other service providers in the marketplace, we found that FirstLight was the only company equipped to meet all of these requirements,” stated Eric Hartman, EVP Business Development for INdigital. “Additionally, its world-class data center facility enabled close proximity to our customers and meets all of our network connectivity requirements.”

INdigital functions as a 9-1-1 System Service Provider to deliver next gen 9-1-1 services, with expertise in the integration and operation of legacy and next generation 9-1-1 networks.  By providing the IP transport network that makes up the core of the New Hampshire 9-1-1 network, FirstLight allows INdigital to connect its core routing nodes (one of which is located in FirstLight’s Manchester data center) with call taking PSAPs in Concord and Laconia, NH. The IP network also is used to transport 9-1-1 calls and associated location information from the routing node to the call taking PSAPs.

“When it comes to life, safety and emergency services, having a highly resilient network is critical. FirstLight’s IP Network is designed in a manner which creates seamless failover in the event of a network impairment,” stated Kurt Van Wagenen, President and Chief Executive Officer of FirstLight. “We are honored to have been selected by our region’s leader in next gen 9-1-1 services, INdigital.”

To ensure high uptime, FirstLight’s IP network employs redundant equipment, connections, and power supplies. The IP network is deployed regionally in a ring architecture with each region capable of operating independently. Internet traffic is redundantly routed over our fiber network with the ultimate survivability of two separate meshed core networks, allowing for no single point of failure within that core.

FirstLight offers a comprehensive portfolio of advanced telecommunications services and knowledgeable staff experienced in working with enterprise, government agencies, healthcare and educational institutions to provide the most effective, efficient communications tailored for each company and segment it serves. Learn more at

Press Release

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