Cox Communications has upgraded its broadband tiers to most of its residential customers without raising prices. The upgrade involves “fiber powered” connections.

Asked what “fiber powered” meant, a Cox spokesperson tole Telecompetitor that the company’s FTTH network and its DOCSIS network both are “powered by fiber.”

The biggest change in broadband tiers is doubling the speed of its 250 Mbps tier for those customers. That speed tier is the service provider’s most popular. The upgrade means that more than 75% of Cox’s customers will have speeds of 500 Mbps or faster available to them. Those “fiber-powered” customers now on the 150 Mbps tiers were upgraded to 250 Mbps.

Cox tiers now are 100 Mbps, 250 Mbps, 500 Mbps, 1 Gbps and 2 Gbps.

All Cox subscribers now have access to gigabit per second speeds, the company said. Speeds of at least 100 Gbps are available to Cox Business customers.

Cox serves almost seven million homes and business in 18 states.

In February, 2022, Cox said that it would invest multiple billions of dollars over the next several years to provide symmetrical multi-gigabit speeds. The plan was to use FTTP and DOCSIS 4.0 to provide the speeds.

Last October, The National Advertising Division (NAD) of BBB National Programs upheld some television and advertising claims and advised changes to others. The challenges were brought by AT&T to Cox’s Gigablast service ads.

NAD said that Cox’s claims that it offered gigabit everywhere were true in the areas in which the advertising ran. However, the fact that upload speeds were 35 Mbps should be indicated in the advertising. NAD said.

Cox is getting help financing infrastructure upgrades and expansions in at least two states.

In February, the service provider was awarded funding for six projects by Florida’s Broadband Opportunity Program. Two of the projects called for 1 Gbps symmetrical service and four symmetrical 100 Mbps service.

In January, Cox Communications was awarded $6,373,948 for projects in Jackson, Shawnee and Wabaunsee counties by the Kansas Capital Project Funds (CPF) Broadband Infrastructure Program.

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