Houston, TX (August 8, 2012) — WorldNet Telecommunications, one of the largest Communications Service Providers (CSPs) in Puerto Rico, has selected CHR Solutions’ Omnia360 for its back office BSS/OSS system. With its intuitive sales automation capabilities, Omnia360, powered by Microsoft Dynamics CRM, running on SQL Server 2008, helps shorten sales cycles and streamline sales activities with its lead-to-cash capabilities, providing WorldNet with a single solution that enables increased back office efficiencies and improved customer interaction.
“As an organization, our first goal is to provide the best possible customer experience,” said David Bogaty, President and CEO, WorldNet Telecommunications. “Omnia360 will empower a great experience for our customers while providing us with an end-to-end solution that streamlines our business, leading to savings on capital and operational costs. We are excited to be working with CHR Solutions as they will provide automation in key areas for our Service Delivery team, shortening the time to turn up new customers and increase our overall customer satisfaction.”
Omnia360 exceeds traditional billing and relationship management with a complete ‘out-of-the-box’, pre-integrated customer relationship management and billing solution. Available as a fully-hosted cloud-based solution, managed service or on-site license subscription, Omnia360 empowers CSPs with a client-centric model for service differentiation and rapid deployment of new services, especially within the Enterprise space. Using Microsoft Dynamics CRM, a customer relationship software that helps businesses achieve the familiar, connected, and intelligent experiences, Omnia360 delivers a comprehensive, turn-key back office solution for CSPs.
“Our clients face many challenges in the ever-evolving communications market and it is our goal to deliver the most comprehensive technology solutions and business operations services available today,” said Marc Hayden, vice president of sales and marketing, CHR Solutions. “Omnia360 empowers CSPs with a client-centric model for service differentiation and rapid deployment of new services that ensure longevity and service innovation both today and in the future. With Omnia360, WorldNet can streamline their back-office operations to manage expenses and become more agile in delivering services that drive new revenue streams while creating an elevated customer experience that improves retention and builds loyalty.”
Omnia360 allows bundled services across all access types including wireless, wireline, cable and broadband. This next generation solution provides a robust portfolio of features including product catalog management for seamless assignment and provisioning of new IP-based services, rating, billing and invoicing for enterprise accounts, sales force automation, marketing and customer service. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to simplify processes across an entire business.
“Delivering timely, relevant and personal service to customers is crucial for communications service providers, who are looking for ways to attract and retain customers,” said Bob De Haven, general manager, Worldwide Communications and Media, Microsoft Corp. “Microsoft is committed to investing heavily in our alliances with companies like CHR to deliver world-class Dynamics CRM solutions that generate business value.”
For more information about CHR Solutions, please visit our website http://www.chrsolutions.com/ or find us on Twitter at @CHRSolutions. For more information about all Microsoft Dynamics products, visit http://www.microsoft.com/dynamics/intro/default.mspx.
