Windstream Enterprise (WE) has launched the WE will Commitment, a set of service commitments for enterprise and wholesale customers. Among other things, commitments include account credits for customers experiencing less than 100% uptime on business services.
WE offers SD-WAN and UCaaS, and high-capacity bandwidth and transport services to businesses nationwide and premium broadband, entertainment and security to consumers and small and midsize businesses primarily in rural areas in 18 states.
Details of the Windstream WE will Commitment:
- WE will guarantee customers succeed in any economy. When they upgrade to our award-winning unified communications and SD-WAN services, WE will lock in their rates for the life of their agreement.
- WE will guarantee customers’ complete satisfaction. If they’re not satisfied within the first year, no future obligations or fees apply.
- WE will guarantee customers’ services are up-to-date and future ready. When the next generation of technology becomes available, customers can upgrade at no additional cost.
- WE will guarantee customers’ network and critical application reliability with a 100% uptime for customers with both OfficeSuite UC and SD-WAN Concierge services. If customers experience anything less than 100%, WE will credit their account—no questions asked.
- WE will guarantee industry-leading unified communications and network solutions—up to five months free.
“Customers can’t succeed with yesterday’s technology, inflexible contracts or unreliable service,” Windstream Enterprise Chief Marketing Officer Mike Flannery said in a press release about Windstream WE will Commitment. “For too long, service providers have talked about addressing these systemic issues. Now, with WE will, Windstream Enterprise is committed to turning that talk into action.”
Earlier this month, WE attained MEF 3.0 WD-WAN services certification for its VMware-powered software-defined wide area network platform.
In January, WE said that its voice and UC offerings comply with the FCC rules on the implementation of RAY BAUM’S Act. The act mandates multi-line systems provide a “dispatchable location” on 911 calls. Such locations are defined as adding specific information such as the floor, wing, office or cubicle to street address on emergency calls.