The State of Home Connectivity 2025, a survey from agentic artificial intelligence (AI) firm TechSee, finds that Wi-Fi problems still are “widespread and disruptive.”
The survey found that 68% of U.S. households reported Wi-Fi issues during the past year and 67% contacted their provider at least once. Eighteen percent experienced problems daily and an additional 20% experienced trouble weekly.
Even those who pay to avoid problems have complaints: 72% reported connectivity issues, according to the press release. Seventy-six percent report weak or unreliable Wi-Fi in specific rooms. Bedrooms (35%) and home offices (24%) are the most common problem rooms.
Fifty-one percent of consumers take matters into their own hands. Of these, 80% restart their routers and 27% purchase line extenders. This leads to solutions for 62% of cases.
That, of course, leaves a lot of people with problems. Almost 39% had a technician dispatched to their home. This whittled down the Wi-Fi problems, but the survey found 20% of those visits failed to arrive at a solution.
This can hit the service provider’s bottom line. Fifty-one percent of consumers said they would switch providers if their problem was not quickly solved and 48% said they would leave for better whole-home coverage. Thirty-four percent said they would pay more for reliable connectivity.
The survey asked what consumers want beyond reliable Wi-Fi service. Seventy-six percent want providers to proactively find coverage gaps during installation and about the same portion — 77% — expect technicians to test and demonstrate coverage in every room before leaving. Fifty-six percent said they would be open to buying additional equipment if given clear and evidence-based recommendations.
The survey found that 66% of consumers would use a mobile app that maps Wi-Fi coverage in their home; 69% said step-by-step visual guidance would help them avoid calling support.
The survey had a sample size of 3,780 respondents. Of these, 3,606 completed all the questions.
“Connectivity experience has become the new battleground,” CEO and Co-Founder of TechSee Eitan Cohen said in a press release about the Wi-Fi survey. “Consumers don’t just want faster speeds, they want reliability they can see and trust. Providers who embrace proactive testing, visual diagnostics, and guided self-service will not only cut churn and support costs, but also create new opportunities for growth in the connected home.”
TechSee offers an artificial intelligence (AI)-powered whole-home solution called Connectivity Guru to address these Wi-Fi pitfalls.
Other providers are addressing the issue in different ways. For instance, last week Midwest service provider Great Plains Communications introduced a concierge system for Wi-Fi. Elite Wi-Fi costs $12 per month.
