Optimizing Bill Pay - a CSP’s Playbook

How to Rise to the Challenge of Subscriber Churn

The recent discontinuation of the Affordable Connectivity Program (ACP) has left more than 15 million households needing to change their telecom service…or drop it altogether.

Meanwhile, 4 in 10 Americans now say they are struggling to pay their bills, and 54% report making late payments, exacerbating the ongoing challenge of subscriber churn for telecoms.

Now is the time for communications service providers (CSPs) to focus on an area that may fly under the radar but serves as the singularly most frequent customer touchpoint: billing and payments.

In this playbook, Paymentus will walk you through five concrete plays complete with thought-provoking questionnaires to help your organization:

• Develop a modern payment strategy
• Expand payment capabilities
• Simplify payment experiences for you, your customers and your staff

Address the challenge of subscriber churn today.

Download the playbook today!