Efficiency Via Integrated Systems: Red River Communications' Story
Systems That Work Together Win
When a customer calls for support, how quickly and simply can your team find their information and solve their problem?
When your internal systems are not integrated and optimized, this process can be more time- and labor-intensive than it could be, resulting in inefficiencies and wasted time that cost your business dearly.
Luckily, there’s a better way. Meet Red River Communications, which undertook the process of integrating its customer service management software and ticketing system with its external managed customer service vendor for the sake of gaining internal efficiencies and improving its customer experience.
In NISC’s new white paper, you’ll hear how Red River Communications’ investment in integration became a game changer for their operational efficiency and learn about:
- The decision-making process that leads to integration
- How API tools, business rules, and other features improve efficiency
- Innovations that save staff time and effort
- The results Red River Communications saw after integration
Download today to learn more!