Implementing AI Customer Service Tools: What It Takes

AI Chatbots and the Customer Experience

As artificial intelligence (AI) develops and customers come to expect round-the-clock support, more broadband service providers turn to AI chatbot technology to provide an additional customer support option.

But how do you implement an AI chatbot? How do you ensure a positive experience for your customers and your team? What’s involved in building an AI model with information specific to your company? How do you test the system, make it live, and monitor it?

In CDG’s new white paper, you can read the case study of one provider’s successful implementation of an AI chatbot. You’ll take away valuable insights on what it means for you to use AI for your customers and your team.

In this white paper, you’ll learn about:

• How AI technology can modernize your offerings
• Training AI on information specific to your company
• How AI chatbots help existing customers, potential customers, and employees
• The positive impacts AI can have on efficiency and your customer experience

Download the white paper today!