Business customers are expected to continue to adopt VoIP services, with 79% of all businesses using some sort of IP voice service by 2013. This according to a new market research report from In-Stat. They also report that 42% of businesses currently use some sort of VoIP service.

In-Stat says a variety of IP voice products will be used including IP PBXs and hosted IP voice services. “VoIP adopters have a good understanding of the cost savings associated with VoIP, and have oriented their limited budgets to optimizing efficiency and savings by replacing legacy TDM voice solutions,” says David Lemelin, In-Stat analyst.

Additional findings from the research include:

  • Hosted IP Centrex has now surpassed Broadband IP Telephony as the leading revenue-generating, carrier-based business VoIP solution.
  • 33% of businesses that have already deployed VoIP solutions report that recent economic conditions have caused them to slow additional deployment plans, compared to 30% reporting no change in plans.
  • Broadband IP Telephony revenues continue to grow and will more than double by 2013, compared to 2008. This growth will be fueled by single-user applications among increasingly distributed and mobile workforces

The research highlights the growing importance of IP services for the business market. Business services represent an important business segment, with growing competitive implications as the cable industry increasingly grabbing market share from telcos. IP product portfolios will need to evolve to meet this growing demand.

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